Windows 10 update 1809

Question

Dear Microsoft,

I am trying to update windows, as it is a feature update so I am using windows 10 update assistance. 

It is downloading properly getting installed but when I restart somehow it is getting rolled back every time on 17%.

I have dell 7567, and Everything is updated.

Please take a note from me,

I have used windows update troubleshooter and I have tried everything posted on your site.

Now another thing that I would like to share is the amount of stupidity you people share, You OS is ****, animations are not proper, things does not work, out of the blue it starts hanging, You update mechanism is one of the worst.

I liked the windows, but now every time I see this it smells, it stinks. 

If you really think it is good, you are the dumbest of them all, Try installing Linux or Buy a Mac and for god sake do not compare yourself with them as they are a real OS, not college projects like Microsoft.

Please solve the problem or say you can do it and give my money back.

Answer 1

My 7567 seemed to update normally to 1809.  I do only run one M.2 drive and have changed out the Intel wireless-AC 3165 but everything else it standard except I no longer use McAfee.

Do you have any external devices plugged in you can remove?  How much free space do you have on your drive? 

The setuperr.log is fine but has never ever shown me anything that helps.  I would need the longer setupact.log which you could place on your OneDrive and give us access.  Even if that is available, it may not actually help because it is hard to determine the exact cause of a problem unless it is shown explicitly in the log.

Answer 2

No. They do not.

Answer 3

Logs are as Follow

Setuperr.log

2019-01-16 20:59:27, Error                 SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Failed to read the rollback GUID from file: C:$WINDOWS.~BT\Sources\Rollback\rollbackinfo.ini. Error: 0x00000002[gle=0x00000002]

Setupact.log

2019-01-16 20:59:26, Info                  SP     Initiating rollback/uninstall, phase = 0

2019-01-16 20:59:26, Info                         Initializing diagnostics helper; data file = C:$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat

2019-01-16 20:59:26, Info                         Found existing diagnostics data, attempting to load it.

2019-01-16 20:59:26, Info                  SP     Disable Shift-F10 command prompt hotkey

2019-01-16 20:59:26, Info                  SP     Rollback: Showing splash window with begin text: Attempting to recover installation...

2019-01-16 20:59:26, Info                  SP     Current phase string : SafeOS,Start

2019-01-16 20:59:26, Info                  SP     Current op string    : 23,end

2019-01-16 20:59:26, Info                  SP     Current result string: 2148468767

2019-01-16 20:59:26, Info                  SP     Current bugcheck string: NULL

2019-01-16 20:59:26, Info                  SP     Connected standby str: No

2019-01-16 20:59:26, Info                  SP     Connected standby    : No

2019-01-16 20:59:26, Info                  SP     Current phase : 2

2019-01-16 20:59:26, Info                  SP     Current op    : 3

2019-01-16 20:59:26, Info                  SP     Current result: 0x800F081F

2019-01-16 20:59:26, Info                  SP     Analyzing system in C:\WINDOWS

2019-01-16 20:59:27, Info                         CheckCrashInfo: 1 page files found: 

2019-01-16 20:59:27, Info                         CheckCrashInfo: PageFile 0: 'C:\pagefile.sys' 

2019-01-16 20:59:27, Warning                      ExtractBugCheckInfo: Valid Dump/ Signature not found, error 0x00000490 

2019-01-16 20:59:27, Warning                      ExtractBugCheckInfo: Unable to find file C:\tmpgfile.sys, error 0x00000002 

2019-01-16 20:59:27, Info                  SP     No crash detected. Try to get the binary info of last crash dump.

2019-01-16 20:59:27, Info                  SP     Fail to find the registry key of last crash dump. Error: 0x00000002

2019-01-16 20:59:27, Info                  SP     Cannot recover the system.

2019-01-16 20:59:27, Info                  SP     Rollback: (2) Showing splash window with restoring text: Undoing changes made to your computer...

2019-01-16 20:59:27, Info                  SP     SetupPlatfrom: Executing Execute.PreRollback commands

2019-01-16 20:59:27, Info       [0x064149] IBSLIB RollbackExecuteSequence in progress...

2019-01-16 20:59:27, Info       [0x064130] IBSLIB ExecuteRollbackSequence: Checkpoint(SetupPlatformOSSwitchCheckpoint) rollback in progress.

2019-01-16 20:59:27, Info                  SP     Cleaning up C:\hiberfil.sys

2019-01-16 20:59:27, Info                  SP     Cleaning up C:\pagefile.sys

2019-01-16 20:59:27, Info                  SP     Cleaning up C:\swapfile.sys

2019-01-16 20:59:27, Warning               SP     CSetupPlatformCheckpoint::CopyLogFiles: Cannot locate log restore file "C:$WINDOWS.~BT\Sources\Rollback\LogRestore.TXT". Did we even get this far?

2019-01-16 20:59:27, Info                  SP     There is no crash dump file!

2019-01-16 20:59:27, Info                  SP     Original list of new paths to be removed:

2019-01-16 20:59:27, Info                  SP     Could not find information about the new WinRE partition. Error: 0x00000002

2019-01-16 20:59:27, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim path: C:$WINDOWS.~BT\Sources\WindowsOld.wim

2019-01-16 20:59:27, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim is not available

2019-01-16 20:59:27, Error                 SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Failed to read the rollback GUID from file: C:$WINDOWS.~BT\Sources\Rollback\rollbackinfo.ini. Error: 0x00000002[gle=0x00000002]

2019-01-16 20:59:27, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Failed to read the new OS GUID from file: C:$WINDOWS.~BT\Sources\Rollback\rollbackinfo.ini. Error: 0x00000002

2019-01-16 20:59:27, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Recovery partition backup directory: C:$WINDOWS.~BT\Sources\RecoveryPartitionBackup

2019-01-16 20:59:27, Info                         [SetupPlatform.exe] Enter WinReSetupRestoreWinREEx

2019-01-16 20:59:27, Info                         [SetupPlatform.exe] backup directory: C:$WINDOWS.~BT\Sources\RecoveryPartitionBackup

2019-01-16 20:59:31, Info                         [SetupPlatform.exe]  (WinRE)winRECopyDirectory() returning TRUE

2019-01-16 20:59:31, Info                         [SetupPlatform.exe]  (WinRE)winREMoveDirectory() returning TRUE

2019-01-16 20:59:31, Info                         [SetupPlatform.exe]  (WinRE)WinReSetupRestoreWinREEx() returning TRUE

2019-01-16 20:59:31, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: WinReSetupRestoreWinREEx succedded.

2019-01-16 20:59:31, Info       [0x064131] IBSLIB ExecuteRollbackSequence: Checkpoint(SetupPlatformOSSwitchCheckpoint) rollback

Answer 4

Hi,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

I Would like to look at Rollback logs.

Share Setuperr.log and Setupact.log named from

C:$Windows.~BT\Sources\Rollback\

and

C:$Windows.~BT\Sources\Panther

You can open the folder by typing the path in Run or showing hidden files and viewing through explorer.

Use Onedrive/Google Drive/Mediafire to share the files and drop the links in the next reply.

Answer 5

Hi, MohitAwasthi

My name is Maritza and I am an Independent Advisor. I would be happy to help you today.

You can reset the Windows Update components.

https://support.microsoft.com/en-in/help/971058...

You can also update manually.

https://answers.microsoft.com/en-us/windows/for...

Let us know if these steps help you to resolve the issue.