Blue Screen while update sound driver software

Question

Hi all

sorry if my questions already been asked so many times..

so I have some problems, recently I accidentally delete my sound/audio device/driver so my computers cant detect my speaker..

my computer doesn't detect my audio driver ( no Realtek driver in device manager)

I was google so many ways to do but none of them works..

• downloaded and installed driver from my motherboards web (not working)
• downloaded and installed Realtek driver (not working)

until I found some way to add driver through device manager

device manager > sound, video and game controller > actions > add legacy hardware

I choose sound driver (Realtek) and try to install the available driver in the list.. but when I tried to install it ive got blue screen..

it said:

stop code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

what failed: RTKVHD64.sys

my PC specification is

• intel i3 6100
• biostar h1100mh pro d4
• 4gb ddr4 ram
• ssd 120gb
• windows 10

here is the picture of my sound control panel and device manager

anyone have some ideas for this??

thanks

Answer 1

Thanks Mr Angel, i will try it first..

Answer 2

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

I would suggest you to follow these Methods:

Method 1: Run the SFC.

Follow the below steps:

1. Open Command Prompt.

2. Select “Run as Administrator”.

3. Type “sfc /scannow” without quotes and hit Enter.

Now check for the issue.

Method 2: Run the DISM Tool.

If the issue persists, I would have you run the DISM tool to check the system health and will try to restore the files.

1. Click on 'Start'.

2. Enter 'Command prompt' in the Search box.  

3. In the list of results, swipe down on or right-click Command prompt, and then tap or click 'Run as administrator'. 

4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

To close the Administrator: Command Prompt window, type Exit, and then press Enter.

Note: The tool might take 15-20 minutes to finish running, so please do not cancel it.

Method 3:

Type the following in a Windows PowerShell as Administrator:

1.Launch PowerShell

2.Set-ExecutionPolicy Unrestricted

3.Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your device.

If issue I would recommend that you review the following post:

https://www.thewindowsclub.com/re-released-1809...

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.