Project on second screen not working

Question

I get the following message on the second screen (after pushing a button on it, otherwise it is black)

2: Digital input

in power save mode

press computer power button

or any key on keyboard or move mouse

Surface

I have reinstalled windows 10

Updated win 10 and drivers

Second screen works on my other surface win 10,and another laptop win 10 as well.

What to do?

Answer 1

When looking in Device Manager, its says for the

"Generic PnP Monitor"

That the "Device not migrated"

And when checking the "

Event Viewer"

it gives a Warning and says:

"Device DISPLAY\MEI9001\4&352f9aba&1&UID266500 was not migrated due to partial or ambiguous match.

Last Device Instance Id: DISPLAY\DEL4014\4&352f9aba&0&UID200195

Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318}

Location Path: 

Migration Rank: 0xF000FFFF0000F102

Present: false

Status: 0xC0000719"

How do I fix this?

Answer 2

forgot:

If I am look at "advanced display settings" I can se “display information” for both my original surface screen and for the second monitor

Best/Sus

Answer 3

Hi,

Thanks for your reply and sorry for my late return.

1, I have tried both extended/duplicated - no difference

2, Displayport

I have tried the suggestions in your link,

.....different monitors/cables/adapters etc  still no success 

second screen says: No signal

my surface says: Didn´t detect another display, and shows 1I2 - symbol, not two different screens

But when I connect second monitor in displayport, my surface makes a sound "ding/dong" 

and if I connect a TV it seems to connect to audio!?

Best/Sus

Answer 4

Hi,

Thank you for posting your concern on Microsoft Answer Community.

As you have already did some troubleshooting steps to fix this issue, but to have a better clarity on this issue , we need few information.

1. How you are projecting the second monitor from the surface, whether it’s extended/duplicated?
2. How the physical hard connection made, USB-C, HDMI, or DisplayPort?

Meanwhile we want you to refer Trouble connecting Surface to a second screen article, which might help you to resolve the issue.

We await your response.

Aditya Roy

Microsoft Community - Moderator