BSOD: KERNEL MODE HEAP CORRUPTION

Question

Hi!

Last October 4, I updated my PC to 1809. From that time, I started getting unwanted restarts on my PC with "KERNEL MODE HEAP CORRUPTION" problem on a daily basis. I can still use my PC tho. It can still boot up and run apps like it used to be. I never installed any unknown software. I have an antivirus but I doesn't seem to detect the issue. I regularly check updates for Windows Defender because I'm hoping it can solve the problem. I even used a troubleshooter on Safe Mode but it keeps coming back.

Is there anything I could do about this?

Answer 1

this could help but unfortunatly I CANT LOAD MY PC UP WITHOUT CRASHING this is ooooooo frustrating bc almost all fixes require me to load my pc up :(

Answer 2

Hi,

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

Please let us know if you need any assistance about posting dump files.

Answer 3

Kernel mode heap corruption is bugcheck 13A

To evaluate the BSOD please post logs for troubleshooting.

Using administrative command prompt copy and paste this whole command.

Make sure the default language is English so that the logs can be scanned and read.

Choose the applicable link for the operating system:

https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

https://www.eightforums.com/threads/language-add-or-remove-in-windows-8.5849/

https://www.sevenforums.com/tutorials/87317-display-language-change.html

The command will automatically collect the computer files and place them on the desktop.

Then use 7zip to organize the files and one drive or drop box to place share links into the thread for troubleshooting.

https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

Open administrative command prompt and copy and paste the whole command:

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

There are two files for you to find manually:

a) C:\Windows\MEMORY.DMP

Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

b) dxdiag: 

In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

Answer 4

Hi notagamerkbye, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Zip up the contents of that folder

If you have problems zipping those files, copy them out onto your Desktop and zip them from there

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .

Answer 5

To know what exactly is causing the crashes, I need to analyze minidumps generated by crashes with WinDBG. WinDBG is the only tool which can do end to end complete analysis of ..dmp files generated by BSOD (Blue screen of death).

Go to C:\Windows\Minidump

Zip the contents of the folder corresponding to date and time of your crashes.

Upload the content to Onedrive or any other file sharing site for me to locate the problem

If you need help to generate Minidump - http://answers.microsoft.com/en-us/windows/wiki...