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HYPERVISOR ERROR BSOD

Anonymous
2019-01-29T01:30:54+00:00

Hi, today I've been getting repeated BSODs with the HYPERVISOR error and one time the SYSTEM_SERVICE_EXCEPTION error. I've tried doing a clean reinstall of graphics drivers. I can't find much online so I'd really appreciate some help.

Thanks

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2019-01-29T11:11:02+00:00

I noticed there are some important updates for this model.

BIOS Update January 21, 2019:

http://download.gigabyte.us/FileList/BIOS/mb_bi...

Chipset Driver Update: January 17, 2019 - make sure you install the BIOS update first.

http://download.gigabyte.us/FileList/Driver/mb_...

Please apply both of these updates to see if they help.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2019-01-29T17:20:21+00:00

    Hi Joel, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Zip up the contents of that folder

    If you have problems zipping those files, copy them out onto your Desktop and zip them from there

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

    Then post a link here to the zip file, so we can take a look for you . . .

    https://1drv.ms/u/s!AjrnGsw7Ne0wii9QO51dC-ydAGFu There's the minidump files.

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  2. DaveM121 891.9K Reputation points Independent Advisor
    2019-01-29T10:46:27+00:00

    Hi Joel, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Zip up the contents of that folder

    If you have problems zipping those files, copy them out onto your Desktop and zip them from there

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

    Then post a link here to the zip file, so we can take a look for you . . .

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  3. Anonymous
    2019-01-29T06:13:37+00:00

    Hi Joel

    Hypervisor relates to the virtualization technologies built into the processor.

    What is the make and model of the motherboard?

    What is the exact make and model?

    Open Start, type: system information

    Hit Enter

    Click System summary

    Look in the right pane

    Copy the system sku info into reply here.

    See example: https://imgur.com/qzektpA

    You likely might need to update your BIOS and chipset drivers.

    https://i.imgur.com/URGQ0Wv.png The motherboard is the Gigabyte Z730 AURUS Gaming 7 and this is a custom built computer if that helps.

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  4. Anonymous
    2019-01-29T05:04:16+00:00

    Hi Joel

    Hypervisor relates to the virtualization technologies built into the processor.

    What is the make and model of the motherboard?

    What is the exact make and model?

    Open Start, type: system information

    Hit Enter

    Click System summary

    Look in the right pane

    Copy the system sku info into reply here.

    See example: https://imgur.com/qzektpA

    You likely might need to update your BIOS and chipset drivers.

    Was this answer helpful?

    0 comments