High Definition Audio Controller (Code: 10) Issue

Anonymous
2019-01-15T06:02:51+00:00

Motherboard: MSI B360M Gaming Plus

OS: Windows 10 Pro

List of things I've done:

Downloaded audio drivers from MSI website

Updated my BIOS

Uninstalled and Reinstalled the High Definition Audio Controller

cmd commands: sfc /scannow & DISM.exe /Online /Cleanup-image /Restorehealth

Completely removed all other audio drivers and installed Realtek audio drivers (Which for some reason never actually appear on device manager?)

I'd appreciate any help I could get.

It started happening out of the blue; I never downloaded anything.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-06-11T00:31:03+00:00

    I tried many many things. 

    Solution that finally worked for me (don't skip any steps):

    1. Open device manager and Uninstall High Definition Audio Controller.
    2. Shut down (not restart).
    3. Unplug the power cable.
    4. Press and hold down the power button for 60 seconds.
    5. Plugin and turn on the laptop.

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  2. Anonymous
    2019-01-15T22:13:38+00:00

    Hello! Thanks for your help, but I've went through the checklist and nothing's helped; It's not a sound controller that's the problem, but rather a System Device. 

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  3. Anonymous
    2019-02-20T22:47:01+00:00

    Hello! Thanks for your help, but I've went through the checklist and nothing's helped; It's not a sound controller that's the problem, but rather a System Device. 

    Just had this issue crop up on a brand spanking new msi ge73 laptop after upgrading from 1803 to 1809. Have installed and uninstalled the latest nahimic and realtek drivers from msi multiple times, but for some reason this device is being listed as a system device and not a sound device. Because of this, the driver install process is not recognizing the proper drivers. And to make things worse, M$, in their infinite wisdom, removed the hardware troubleshooter from 1809, because analytics showed it was the least used troubleshooter. I call bs on that decision. If the troubleshooter was still present, it might, just might, be able to help solve the issue.

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  4. Anonymous
    2020-12-05T14:26:44+00:00

    I tried many many things. 

    Solution that finally worked for me (don't skip any steps):

    1. Open device manager and Uninstall High Definition Audio Controller.
    2. Shut down (not restart).
    3. Unplug the power cable.
    4. Press and hold down the power button for 60 seconds.
    5. Plugin and turn on the laptop.

    I had been at it for the past 24 hours. This is the only thing that worked. 

    Many thanks

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  5. Anonymous
    2019-01-17T01:30:42+00:00

    I'm sorry Greg, but I've tried downloading the sound controller from MSI's website. 

    https://www.msi.com/Motherboard/support/B360-GAMING-PLUS#down-driver&Win10%2064

    I've installed both the Realtek HD Universal Driver and the Realtek High Definition Audio Driver, and Nahimic 3 but the weird thing is, is that it never appears in the Device Manager. I've done a fresh install of Windows 10 and the problem persists. I can't do Steps 1-5 because my computer doesn't detect any sound devices AT ALL. I've confirmed it's not a problem with my headset because it works on my laptop.

    Could it do with this?

    I'm starting to think its a hardware issue

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