This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I tried to open it up and it tells me to check my connection but I am connected to the internet. Ive ran all shorts of of troubleshooters on windows done the run wsreset in run. Ive used powershell. ive restarted my computer. Nothing works
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello, closingeclipse
I am an independent advisor, and I am trying to help other users in Community with my experience in Microsoft products.
We're sorry for the trouble this has caused.
Please,
Go to C:>users>user_name>AppData>Local>Packages>Microsoft.WindowsStore_8wekyb3d8bbwe>Local cache. Delete all the files and folders.
Feel free to contact us for any further assistance. We will be happy to help you.
Thank you very much for using Microsoft products.
Regards
This error is being reported by multiple people. Please wait for another 24 hours and see if the issue persists.
I do apologize for the inconvenience.
none of those worked either
I did that and it still isn't working
Hello,
I'm Samuel, I'm a Microsoft expert. I will help you in this case today.
In the following link you will find information and possible solutions to your problem.
https://support.microsoft.com/en-us/help/402733...
If you have any other questions, feel free to write again. Thank you!
I sincerely hope I have been useful.
Sincerely,
Samuel
