Hi Stephen
Sorry for the inconvenience this is causing you.
How to do you connect to the Internet, wired or wireless connection?
What is the exact make and model?
Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane
Copy the system sku info into reply here.
See example: https://imgur.com/qzektpA
Which version of Windows 10 is currently installed? See how to verify:
https://answers.microsoft.com/en-us/windows/wik...
To find out which driver you have installed:
Press Windows key + X
Click Device Manager
Expand Network adapters
Take note of the wireless adapter and tell us what type you have installed.