Left Ctrl Key doesn't work after updating

Question

After updating to the Windows 10 October 2018 Update, my Left Ctrl Key doesn't work, and the Keyboard shows as healthy and all drivers are up to date (even uninstalled and reinstalled them). Any fixes? At this point I'll try anything, all the "Hold Alt+Ctrl keys down" and stuff haven't worked and I can't live without my Left Control Key (If the Right one was broken I wouldn't care xD)

Answer 1

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

I would suggest you to follow these Methods:

Method 1: Run the SFC.

Follow the below steps:

1. Open Command Prompt.
2. Select “Run as Administrator”.
3. Type “sfc /scannow” without quotes and hit Enter.

Now check for the issue.

Method 2: Run the DISM Tool.

If the issue persists, I would have you run the DISM tool to check the system health and will try to restore the files.

1. Click on 'Start'.
2. Enter 'Command prompt' in the Search box.
3. In the list of results, swipe down on or right-click Command prompt, and then tap or click 'Run as administrator'.
4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

To close the Administrator: Command Prompt window, type Exit, and then press Enter.

Note: The tool might take 15-20 minutes to finish running, so please do not cancel it.

Method 3:

Type the following in a Windows PowerShell as Administrator:

1.Launch PowerShell

2.Set-ExecutionPolicy Unrestricted

3.Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your device.

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.

Left it running overnight and the RestoreHealth command was done when I woke up. However the problem is persisting and I have no idea how to use Powershell. Is this because of the Windows Update (are there other people losing keyboard functions) or is it a hardware issue and the timing is just a coincidence? 

I had updated Windows and shut down the laptop, and next day (yesterday) when I powered it on, the Left Control Key had stopped. Should I start looking into getting the key replaced? Or wait a few weeks in case it's a software issue and Microsoft fixes the bug? Or reinstall Windows?

Answer 2

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

I would suggest you to follow these Methods:

Method 1: Run the SFC.

Follow the below steps:

1. Open Command Prompt.

2. Select “Run as Administrator”.

3. Type “sfc /scannow” without quotes and hit Enter.

Now check for the issue.

Method 2: Run the DISM Tool.

If the issue persists, I would have you run the DISM tool to check the system health and will try to restore the files.

1. Click on 'Start'.

2. Enter 'Command prompt' in the Search box.  

3. In the list of results, swipe down on or right-click Command prompt, and then tap or click 'Run as administrator'. 

4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

To close the Administrator: Command Prompt window, type Exit, and then press Enter.

Note: The tool might take 15-20 minutes to finish running, so please do not cancel it.

Method 3:

Type the following in a Windows PowerShell as Administrator:

1.Launch PowerShell

2.Set-ExecutionPolicy Unrestricted

3.Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your device.

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.