Windows 10 version 1603

Question

I have several PC's at work that are stuck on Windows version 1603.  I have tried updating to creative edition using the following link with no luck.

https://www.microsoft.com/en-us/software-download/windows10

When I select update on the it will attempt the update but will fail every time. How can I get these PC’s to the newest version and not lose the user profile or data on the PC?

Answer 1

Hi,

Would like to look at Rollback logs.

Share Setuperr.log and Setupact.log named from

C:$Windows.~BT\Sources\Rollback\

and

C:$Windows.~BT\Sources\Panther

You can open the folder by typing the path in Run or showing hidden files and viewing through explorer.

Use Onedrive/Google Drive/Mediafire to share the files and drop the links in the next reply.

Answer 2

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

I would suggest you to follow these methods:

Method 1.

Run the Windows Update troubleshooter

1.Download the Windows Update Troubleshooter, and then select Open or Save in the pop-up window:

https://aka.ms/wudiag

Notes

• If the pop-up doesn’t come up, you might have a pop-up blocker on. If you’re using Microsoft Edge, instructions for disabling the pop-up blocker are here. For Internet Explorer, instructions are here. If you are using a different browser or separate pop-up blocker, check the website of the browser or blocker’s manufacturer.

• If you select Save, you need to go to the folder where the troubleshooter is downloaded to after the download is complete, and then double-click the latest wu.diagcab file to run the troubleshooter.

2.Select Next and follow the steps in the wizard to find and fix problems with Windows Update .

Method 2.

Download the most recent Servicing Stack Update (SSU)

Determine whether you are using 32-bit or 64-bit Windows:

1. From Start, choose Settings.

2. Select System.

3. Click About.

4. Scroll down to System type.

Download the version of the latest SSU (KB4456655) that matches your version of Windows from the Microsoft Update Catalog.

Restart your device and check for updates.

Did this resolve the issue?

Method 3.

Download the most recent KB

1. Go to the Update history page. [https://support.microsoft.com/help/12387/window...](https://support.microsoft.com/help/12387/windows-10-update-history?ocid=update_setting_client)

2. Find the most recent update KB for the version of Windows 10 you have – it’s usually at the top of the list – and either write the KB number down or copy it.

3. Go to the Microsoft Update site and search for the KB number. [http://catalog.update.microsoft.com/v7/site/Hom...](http://catalog.update.microsoft.com/v7/site/Home.aspx)

4. Select the link for the download, and then choose Download. Select Save if you are prompted. 

5. When the download completes, select Open to start the update.

Method 4.

Fix Windows file corruption

Important

You need to run both the DISM and SFC commands shown below, not just one of them.

1. Open an elevated command prompt. To do this, right click the Windows button, and then select Command Prompt (Admin). If you are prompted for an administrator password or for a confirmation, type the password, or click Allow or Yes.

2. Type the following command, and then press Enter.

DISM.exe /Online /Cleanup-image /Restorehealth

Note It might take several minutes for the command operation to be completed.

3. Type the following command and press Enter.

sfc /scannow

Note It might take several minutes for the command operation to be completed.

4. Close the command prompt, and then run Windows Update again.

Method 5.

Perform an in-place upgrade

Download the Windows 10 Media Creation Tool (MCT) https://www.microsoft.com/software-download/win... and use it to perform an “in-place upgrade” of Windows 10. We have a video that can show you how if you aren’t sure. https://aka.ms/W10CleanInstall

Source:

https://support.microsoft.com/en-us/help/10164/...

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.

Answer 3

Hi sdjohnson71 ,

With these major upgrades, the most successful method is to upgrade from the Windows 10 ISO - you download the ISO and then perform an Offline Upgrade

Click this link:

https://www.microsoft.com/en-us/software-downlo...

to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), then choose ISO

When the ISO file completes downloading

Then, double click it and then run Setup.exe to begin the upgrade . . .

Answer 4

Hi.

Check these links, I hope it helps.

https://support.microsoft.com/en-us/help/929833...

https://support.microsoft.com/en-in/help/971058...

Hope this helps. Keep us posted on the status for further assistance.