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microsoft basic display driver

Anonymous
2018-11-18T09:25:27+00:00

Hi,

 I have dell N1050 Laptop. For some reason I cannot use intel graphics driver and can only use Microsoft basic display driver. I went to repair shop to fix this. they say its hardware and can't be fixed without changing motherboard. I can't spend that much right now. I can't watch 1080p video on it and many other things pls tell me how can i continue to watch hd 1080 and 4k videos on Microsoft basic display adapter driver.I  tried every online solution but nothing worked.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-11-18T11:45:52+00:00

    Hi DaveM121Thanks for your help

    i try to force the Windows 8 video driver from the Microsoft Catalog to install but it did not worked now i am going to install windows 8.1 to check if this works . i made a mistake in my laptops model name its Dell N5010

    detail system configration is below pls tell me if i can do anything else other than installing windows 8.1

    Detailed Report

    Last scan: 11/18/2018 4:51 PM

    Computer

    Dell Inc. Inspiron N5010 Dell Inc. Inspiron N5010
    System Manufacturer Dell Inc.
    --- ---
    System Model Inspiron N5010
    --- ---
    System Type Mobile
    --- ---
    Motherboard Manufacturer Dell Inc.
    --- ---
    Motherboard Product 0P2H9M
    --- ---
    BIOS Version BIOS Date: 01/09/10 15:17:22 Ver: 08.00.10
    --- ---
    SMBIOS Version 2.6
    --- ---

    Operating System

    Microsoft Windows 10 Pro (64-bit) Microsoft Windows 10 Pro (64-bit)
    Version 1511
    --- ---
    OS Build 10.0.10586
    --- ---
    Build Branch th2_release_sec
    --- ---
    Locale English (United States)
    --- ---
    Windows Directory C:\Windows
    --- ---
    System Directory C:\Windows\system32
    --- ---
    .NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.6.01038
    --- ---
    Default Internet Browser Internet Explorer 11.1176.10586.0
    --- ---
    Installed Internet Browsers Mozilla Firefox, Google Chrome, Internet Explorer 11.1176.10586.0
    --- ---

    Processor

    Intel® Core™ i5 CPU M 460 @ 2.53GHz Intel® Core™ i5 CPU M 460 @ 2.53GHz
    Manufacturer GenuineIntel
    --- ---
    Description Intel64 Family 6 Model 37 Stepping 5
    --- ---
    Architecture x64
    --- ---
    # of Cores 2
    --- ---
    # of Threads 2
    --- ---
    Current Clock Speed 1197 MHz
    --- ---
    Current Voltage 1.9
    --- ---
    Level 2 Cache 512 Kb
    --- ---
    Level 3 Cache 3072 Kb
    --- ---
    Processor Id BFEBFBFF00020655
    --- ---
    Revision 9477
    --- ---
    Availability Running at full power
    --- ---

    Graphics

    Microsoft Basic Display Adapter Microsoft Basic Display Adapter
    Adapter Compatibility (Standard display types)
    --- ---
    Video Processor Intel®Ironlake Mobile Graphic
    --- ---
    Resolution 1024 x 768
    --- ---
    Bits Per Pixel 32
    --- ---
    Number of Colors 4294967296
    --- ---
    Refresh Rate - Current 1 Hz
    --- ---
    Refresh Rate - Maximum 64 Hz
    --- ---
    Refresh Rate - Minimum 64 Hz
    --- ---
    Driver Provider Microsoft
    --- ---
    Driver Version 10.0.10586.0
    --- ---
    Driver Date 6/21/2006
    --- ---
    Adapter DAC Type Intel Corporation
    --- ---
    Adapter RAM 0.00 GB
    --- ---
    Availability Running at full power
    --- ---
    Status This device is working properly.
    --- ---
    Location PCI bus 0, device 2, function 0
    --- ---
    Device Id PCI\VEN_8086&DEV_0046&SUBSYS_04471028&REV_18\3&11583659&0&10
    --- ---

    Audio

    High Definition Audio Device High Definition Audio Device
    Driver Provider Microsoft
    --- ---
    Driver Version 10.0.10586.1106
    --- ---
    Driver Date 9/4/2017
    --- ---
    Device Id HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&1A7958BC&0&0301
    --- ---
    High Definition Audio Device High Definition Audio Device
    --- ---
    Driver Provider Microsoft
    --- ---
    Driver Version 10.0.10586.1106
    --- ---
    Driver Date 9/4/2017
    --- ---
    Device Id HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_10280447&REV_1001\4&1A7958BC&0&0001
    --- ---

    Networking and I/O

    Broadcom 802.11n Network Adapter Broadcom 802.11n Network Adapter
    Manufacturer Broadcom
    --- ---
    Availability Running at full power
    --- ---
    Status This device is working properly.
    --- ---
    Installed True
    --- ---
    MAC Address 1C:65:9D:58:D2:42
    --- ---
    Service Name BCM43XX
    --- ---
    Driver Provider Broadcom
    --- ---
    Driver Version 6.30.223.256
    --- ---
    Driver Date 6/2/2013
    --- ---
    Device Id PCI\VEN_14E4&DEV_4727&SUBSYS_00101028&REV_01\4&E814A4C&0&00E1
    --- ---
    Revision 01
    --- ---

    Memory

    4 GB 4 GB
    Physical Memory - Total 4 GB
    --- ---
    Physical Memory - Available 1.02 GB
    --- ---
    Virtual Memory - Total 4.54 GB
    --- ---
    Virtual Memory - Available 1.71 GB
    --- ---
    Page File C:\pagefile.sys
    --- ---
    Page File Space 0.69 GB
    --- ---

    Storage

    HGST HTS545050A7E380 HGST HTS545050A7E380
    Capacity 465.76 GB
    --- ---
    Firmware Version GG2OAC90
    --- ---
    Serial Number TE85134N1JLU2R
    --- ---
    Partitions 3
    --- ---
    Driver Provider Microsoft
    --- ---
    Driver Version 10.0.10586.0
    --- ---
    Driver Date 6/21/2006
    --- ---
    Device Id SCSI\DISK&VEN_HGST&PROD_HTS545050A7E380\4&29FAABC&0&000000
    --- ---
    C: C:
    --- ---
    File System NTFS
    --- ---
    Compressed False
    --- ---
    Capacity 97.56 GB
    --- ---
    Free Space 26.86 GB
    --- ---
    D: D:
    --- ---
    File System NTFS
    --- ---
    Compressed False
    --- ---
    Capacity 195.31 GB
    --- ---
    Free Space 25.94 GB
    --- ---
    E: E:
    --- ---
    File System NTFS
    --- ---
    Compressed False
    --- ---

    4 people found this answer helpful.
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  2. DaveM121 871.3K Reputation points Independent Advisor
    2018-11-18T18:15:02+00:00

    Hi Sunil yes, that model has the exact same graphics, going back to Windows 8.1 may be the best thing to do . . .

    3 people found this answer helpful.
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  3. DaveM121 871.3K Reputation points Independent Advisor
    2018-11-18T09:52:00+00:00

    Hi Sunil

    The repair shop is probably looking to make money from you. Intel HD Graphics are not on the Motherboard, they are built into your Intel Processor . . .

    Your Laptop is only supported by Dell up to Windows 7, the Intel driver required is Intel GMA, which is very old . ..

    You can try to force the Windows 8 video driver from the Microsoft Catalog to install and see if that works on your laptop

    https://www.catalog.update.microsoft.com/Search...

    Otherwise, honestly reverting to an earlier version of Windows (8 or 7) would be the only fix . . .

    3 people found this answer helpful.
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  4. Virginia M 40,820 Reputation points Independent Advisor
    2018-11-18T15:52:49+00:00

    Have you tried the Intel driver updater to see if it will find a better driver?

    https://www.intel.com/content/www/us/en/support...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    2 people found this answer helpful.
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