LiveKernelEvent Code 144 hardware error

Question

I am getting a hardware problem error with a problem event name "LiveKernelEvent" and a code of 144. Also on a daily basis I get a an event name of BEX64. Not sure if these are related.

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 144

Parameter 1: 3003

Parameter 2: ffff980a4c06d6c0

Parameter 3: 40010000

Parameter 4: 0

OS version: 10_0_17763

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.17763.2.0.0.256.48

Locale ID: 1033

Description

Faulting Application Path: C:\Windows\System32\audiodg.exe

Problem signature

Problem Event Name: BEX64

Application Name: AUDIODG.EXE

Application Version: 10.0.17763.134

Application Timestamp: 1cb1ad5b

Fault Module Name: StackHash_ef15

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: PCH_CB_FROM_ntdll+0x00000000000A01B4

Exception Code: c0000005

Exception Data: 0000000000000008

OS Version: 10.0.17763.2.0.0.256.48

Locale ID: 1033

Additional Information 1: ef15

Additional Information 2: ef152224cfb056c292640ec09ea987fd

Additional Information 3: ea91

Additional Information 4: ea917d99455f0df512576d95997a6eef

Extra information about the problem

Bucket ID: f9f02bcd768aa7153e70c5e723738dd5 (2193470615052324309)

Answer 1

The Event Logs show a repetitive AUDIODG.EXE crash but references the faulting module as "Unknown" :

Faulting application name: AUDIODG.EXE, version: 10.0.17763.134, time stamp: 0x1cb1ad5b

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

If you could supply the .nfo file I might be able to spot a problematic module:

Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via a OneDrive.

If you don't want to post the .nfo file on OneDrive you could email me the file. My email address is in my profile.

Answer 2

https://1drv.ms/u/s!As5QxpiyAGqRqysI0UwNzTe1QZtk

Answer 3

Hi Auggy,

I've shared my .evtx file on OneDrive.

Answer 4

Hi,

Can you provide the following information which may help determine any issue(s):

Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

Also, can you do the following:

Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

https://support.office.com/en-us/article/share-...

Answer 5

Hi, I´m Douglas M.

I would like to help you, Considering you still have numerous issues even after a refresh, I'd highly suggest performing a reset:

Step 1: Plug in your Surface so that you don’t run out of power during the refresh.

Step 2: Swipe in from the right edge of the screen, and tap Settings.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings.)

Step 3: Tap or click Change PC settings.

Step 4: Tap or click Update and recovery, and then tap or click Recovery.

Step 5: Under Remove everything and reinstall Windows, tap or click Get started.

Step 6: Tap or click Next.

Step 7: Choose either Just remove my files or Fully clean the drive. The option to clean the drive is more secure, but takes much longer. For example, if you are recycling your Surface, you should choose to clean the drive. If you are keeping your Surface, you just need to remove your files.

Step 8: Tap or click Reset.

Surface restarts and the Surface logo displays while the reset process completes (this can take several minutes).

kinds Regards