Error code Ox800703e3

Question

How do I overcome this error code which is stopping an update from installing?

Answer 1

Hi ,

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

I recommend that you do a manual update for this KB. To know the KB and To verify whether these are installed or not - Windows Key+i to invoke Settings > Update & Security > See which updates are getting installed. If this information is not available here > Click View installed update history to see which updates have been installed.

1. Windows Key+X > Windows Powershell (Admin)

Type following (or copy and paste following) one by one and Enter

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

2. Type following in Windows Start Search box (Cortana) and hit Enter %systemroot%\Logs\CBS > Rename CBS.Log to something else.

If it doesn't allow you to rename - Type services in Windows Start Search box > Click Services > Scroll down to find the Windows Modules Installer service and double-click on it > Set its startup type to Manual > Reboot your computer

Go to C:\Windows\Logs\CBS > Rename CBS.Log > Reboot your computer > Then go back into the Services App and set Windows Modules Installer Service back to Automatic Startup (Note CBS log files contain information about windows update, SFC etc)

(Source - https://partnersupport.microsoft.com/en-us/par_...)

3. You can download the updates from Microsoft Catalog and update manually. Search for relevant KB in the Catalog.

Microsoft Catalog - https://www.catalog.update.microsoft.com/Home.aspx

Do let me know if you require any further help on this. Will be glad to help you.

Answer 2

Hello,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot. Let us know what it reports back.

Regards.

Answer 3

Hi Anne

Sorry for the inconvenience this has caused.

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

taskkill /f /fi "SERVICES eq wuauserv" (Do this multiple times)

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

rmdir C:\Windows\SoftwareDistribution\DataStore

rmdir C:\Windows\SoftwareDistribution\Download

When complete, hit Enter, then restart, then try updating again.

If that does not work..

1. Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

Run these codes:

Net Stop bits

Net Stop wuauserv

Net Stop appidsvc

Net Stop cryptsvc

Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak

Ren %systemroot%\system32\catroot2 catroot2.bak

Net Start bits

Net Start wuauserv

Net Start appidsvc

Net Start cryptsvc

After running these commands, check if your issue is fixed.

Try this additional tips to see if they work:

Troubleshoot Windows Update Problems in Windows 10 Using These Five Tips

https://windows10.help/blogs/entry/23-troublesh...

Information in the above link is sourced from a trusted Microsoft MVP blog.

Answer 4

Hi Anne,

Open the Settings App (gear icon on your Start Menu)

Go to Update and Security - Windows Updates

What update(s) are showing as pending on your system?