Stop Code Error

Question

Hi,

I was recently updating and removing programs from Windows 10. after completing them successfully I restarted the PC as requested. I then received a blue screen that gave me a Stop Code D:\windows\system32\srt\srtrail.txt. I tried all repair functions and going back to an earlier point but the repair does not work and I keep getting the same message. I tried using the command prompt but it shows the drive as X:\ and not C:. 

any suggestions?

Thank You

Answer 1

What are the status of the files on the computer?

Had files been backed up to another drive or to the cloud?

Had a backup image been made and saved to another drive or to the cloud?

If a reset save files or equivalent were performed would that be a viable result?  (reinstall drivers and applications)

If a reset remove files or equivalent were performed would that be a viable result? (delete files, reinstall drivers and applications)

Using a bootable widows 10 iso flash drive open command prompt > this should have title bar:  Administrator: X:\Windows\system32\cmd.exe and prompt:  X:\Sources>

Find a camera or smartphone camera to take pictures of the commands and results > post images into the thread using share links (one drive, drop box, or google drive)

Type these commands.  (Comments will be in parenthesis.)

bcdedit /enum

bcdedit | find "osdevice"

diskpart

list disk

list volume

select disk 0

detail disk

list partition

select partition 1

detail partition

select partition 2

detail parition

select partition 3

detail partition

select partition 4

detail partition

select partition 5

detail partition

select disk 1

detail disk

list partition

select partition 1

detail partition

select partition 2

detail partition

select partition 3

detail partition

select partition 4

detail partition

exit

(View the results of the list volume command and identify the drive letter for the USB flash drive.)

copy c:/windows/system32/logfiles/srt/srttrail.txt X:

(replace X: with drive letter assign to USB flash Drive.)

(upload the results of the srttrail.txt into the thread)

C:

dir

D:

dir

E:

dir

chkdsk /r M:

(change the drive letter M: to the partition drive letter displayed in the earlier bcdedit | find "osdevice" command result)

(This may take many hours to run and typically displays ETA)

(Reboot as necessary to run the command)

(After the command completes reboot to check the boot)

(If there are problems with the boot then reopen command prompt)

sfc /scannow /offbootdir=M:\ /offwindir=M:\windows

(There is a space between \ and /)

(Change the drive letter M: to the partition drive letter displayed in the earlier bcdedit | find "osdevice" command result)

(This may take a while to run)

(After the command completes reboot to check the boot)

(If there are problems with the boot then reopen command prompt)

bootrec /fixmbr

bootrec /fixboot

bootrec /scanos

bootrec /rebuildbcd

(After the command completes reboot to check the boot)

(If there are problems with the boot then reopen command prompt)

Please take pictures of the above commands and results and post images into the thread.

Additional troubleshooting commands will depend upon the results of the above commands.

Answer 2

Hi Moore75 ... I am assuming you did the command to rebuild the BCD?

If not try those ones first.

In recovery go to command prompt and then type the following.

bootrec /rebuildbcd

or

bootrec /fixmbr

or

bootrec /fixboot

If none of those of work then unfortunately you will need to reset your PC.

You can do the reset and keep files.

This will wipe your applications but your data will be fine.

Unless the drive is unusable. Then you will need to do a full reset.