Missing or corrupt driver

Question

The Drive Properties screen shows Code 39, driver corrupted or missing.  Computer has been restarted several times but no fix.  I am not confident or experienced enough to install a driver or know what is best for my computer, Dell Inspiron 17 (purchased 2011).  How hard is it to install a driver?

Below is what came up, even after restarting:

Hardware and Devices	Publisher<br> details
Potential issues that were checked
Windows<br> Update configured to never install drivers<br><br><br>Windows Update configured to never install drivers<br><br><br>Driver updates aren't automatically installed when detected by Windows Update.	Issue not present
Your<br> PC must be restarted<br><br><br>Your PC must be restarted	Issue not present
Hardware<br> changes might not have been detected<br><br><br>Hardware changes might not have been detected	Issue not present

Potential issues that were checked	Detection<br> details
		Windows Update configured to never install drivers	Issue not present		<br>	---	---	---	---
Driver updates aren't automatically installed when detected by Windows Update.

		Your PC must be restarted	Issue not present		<br>	---	---	---	---

		Hardware changes might not have been detected	Issue not present		<br>	---	---	---	---
Detection details

Collection information
Computer Name:	DESKTOP-CJBNGSI
Windows Version:	10.0
Architecture:	x64
Time:	Wednesday, November 7, 2018 5:48:51 PM
Publisher details

Hardware and Devices
Find and fix problems with devices and hardware.
Package Version:	4.1
Publisher:	Microsoft Windows

Hardware and Devices
Find and fix problems with devices and hardware.
Package Version:	4.1
Publisher:	Microsoft Corporation

Hardware and Devices Publisher details

Potential issues that were checked

Windows Update configured to never install driversWindows Update configured to never install drivers

Driver updates aren't automatically installed when detected by Windows Update. Issue not present 

Your PC must be restarted Your PC must be restarted  Issue not present 

Hardware changes might not have been detectedHardware changes might not have been detected Issue not present 

Potential issues that were checked Detection details

 Windows Update configured to never install drivers Issue not present 

Driver updates aren't automatically installed when detected by Windows Update.

 Your PC must be restarted  Issue not present 

 Hardware changes might not have been detected Issue not present  

Detection details Expand

Collection information

Computer Name:  DESKTOP-CJBNGSI

Windows Version: 10.0

Architecture: x64

Time: Wednesday, November 7, 2018 5:48:51 PM

Publisher details Expand

Hardware and Devices

Find and fix problems with devices and hardware.

Package Version: 4.1

Publisher: Microsoft Windows

Hardware and Devices

Find and fix problems with devices and hardware.

Package Version: 4.1

Publisher: Microsoft Corporation

Answer 1

what device  showing error 39 , will you post screenshot of  device  hardware ids

Answer 2

Should be an easy fix, what hardware or device isn't working? Lately some of the older unit have been struggling to get the proper drivers through windows. Anything pre2015 mainly. I own two older dell xps and one current alienware. The alien is from last year and had no driver issues after updates. The Dells' however were a nightmare I spent a considerable amount of time manually download and installing drivers from Dell but they are 100% functional webcam, touchscreen and all. If you tell me what devices aren't working I can say with a high degree of certainty I can help you get the drivers you need.

Tell me what device aren't working?

Looking forward to helping you,
Yomi Thomas

Answer 3

If the device is an optical drive (CD-ROM, DVD-ROM) can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

If the device is not an optical drive post back.

Thanks for the fast responce. Im running a Compaq Presario SR1550NX  the dvd/rom is a HP DVD 640 "HP LIGHTSCRIBE" heres a picture of the registry you had me check: Im not seeing anything you asked about....

Answer 4

If the device is an optical drive (CD-ROM, DVD-ROM) can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

If the device is not an optical drive post back.

Answer 5

Should be an easy fix, what hardware or device isn't working? Lately some of the older unit have been struggling to get the proper drivers through windows. Anything pre2015 mainly. I own two older dell xps and one current alienware. The alien is from last year and had no driver issues after updates. The Dells' however were a nightmare I spent a considerable amount of time manually download and installing drivers from Dell but they are 100% functional webcam, touchscreen and all. If you tell me what devices aren't working I can say with a high degree of certainty I can help you get the drivers you need.

Tell me what device aren't working?

Looking forward to helping you,

Yomi Thomas

Hi Yomi I have been fighting with this ALL DAY LONG....it is now almost 1:00 am and still cant get it...my dvd/rom drive or the cdrom are not being read...im missing drivers...so far Ive managed to get most of them from the old (C:) I put some drivers and other programs on a disc and yes they are on the disc! Believe me I tripple checked on 2 other computers..What Im in need of most right now is a driver for my Wireless Network Card so I can get online with this Compaq and get the stuff I need for this Windows 10 to operate like a kitten lol... My Wifi Card is : Belkin Wireless Network Card Model No. F5D7000 as I said I have it on disc but no way to get it on the computer...?? Any thoughts?  Thanks