My Windows 10 camera does not work

Question

I open the Camera app. When it opens, it shows me a grey screen with a picture of the camera icon ( outlined in white ) with a crosson it. Please help

Answer 1

Hello,

See if this fix helps you:

https://www.kapilarya.com/fix-camera-not-workin...

Let us know if this helps!

Note: Included link(s) in this reply refers to non-Microsoft website(s). The page(s) appears to be providing accurate, legitimate and safe information. Watch out for ads on the site(s) that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Let's execute following steps for this problem. Please update me once done.

1. Use the Hardware & Devices Troubleshooter

Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down & Click Hardware & Devices > Click Run the Troubleshooter & follow on-screen directions > Restart the computer after troubleshooting is completed

2. Press Ctrl + Shift + Esc to invoke Task Manager > Go to the “Processes” tab > See which programs are currently running in the background of the system and If you found an app that uses Camera, end that program
3. Reset Camera app

Right click on Windows Start > Apps & features > Scroll down and click Camera> Click Advanced options > Click Reset > Restart your computer

Go to Microsoft Store > Click 3 horizontal dots on top right > Downloads and Updates > Check if there is any update for this app > If yes, update it.

4. Uninstall and Reinstall Camera app

A. Uninstall

Right click on Windows Start > Click Windows Powershell (Admin) > Copy the below command and right click in Powershell to paste > Enter

Get-AppxPackage Microsoft.WindowsCamera | Remove-AppxPackage

B. Reinstall

Right click on Windows Start > Click Windows Powershell (Admin) > Copy the below command and right click in Powershell to paste > Enter

Get-AppxPackage -allusers Microsoft.WindowsCamera | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

5.Refer to this Microsoft help and execute the following steps

Check your antivirus software

Check for an outdated webcam driver

Roll back your webcam driver

Uninstall your webcam driver and scan for hardware changes

Help Link - https://support.microsoft.com/en-us/help/13753/...