My shift button doesn't work for some keys

Question

Hi ,

I need help my shift button doesn't work since 2 days ago. My shift button somehow doesn't work for some keys so I can do uppercase, but my shift button can't do it. When I press "t","y","n","b" somehow I can't make them to uppercase with the shift button "" I can't and the question mark doesn't work as well please help me.

Answer 1

After I changed my keyboard, It works normally fine all buttons work as they should be

Answer 2

Hi Stephen, please try this:

Open the Settings App

Go to Update & Security - Troubleshoot

Run the Keyboard troubleshooter

If that does not resolve this for you

Open Device Manager

Expand the Keyboards section

Right click your keyboard and choose 'Uninstall'

Then restart your PC

Answer 3

Let's first rule out whether the keyboard hardware is an issue or not. Can you use Keyboard tester and press keys to see if the keys are working correctly or not? If keys work as intended, then problem is not the hardware of Keyboard.

https://keyboardtester.co/keyboard-tester.html

If no hardware issue - Please try these options one by one and check after each option.

1. Till your problem is resolved and you need to do urgent and limited typing, use Onscreen Keyboard - Type OSK in Windows Start Search Box (Cortana) > Click On-Screen Keyboard
2. Run Keyboard Troubleshooter

Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down and click Keyboard > Run the troubleshooter > Follow onscreen directions

3. Uninstall & reinstall Keyboard Driver

Windows Key+X (Or right click on Start) > Click Device Manager > Expand Keyboards > Right click on Standard PS/2 Keyboard > Uninstall > Reboot the computer to reinstall

4: Turn off filter keys in Ease of Access

Type ease in Windows Start Search box > Click Ease of Access > Click Make the Keyboard easier to use > Ensure Turn on filter Keys is not checked

Source - https://support.microsoft.com/en-us/help/17417/...

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.