BSOD Issues - Slightly Different Error Message Everytime...

Question

Help!

My computer keeps randomly going to BSOD. There isn't a single cause, sometimes while playing a game, sometimes while just sitting idle. The frequency changes too - today I had about 8 BSOD, typically its only one or two.

The most recently BSOD was while using Verifier to see which driver was causing the issue, but I'm at a loss for understanding whats causing the issue. I was hoping someone might be able to help me understand if its a Memory Issue or a Display Driver issue?

The Windows Reliability History gives me this information:

Source

Windows

Summary

Shut down unexpectedly

Date

‎12/‎27/‎2018 7:53 PM

Status

Report sent

Problem signature

Problem Event Name: BlueScreen

Code: c4

Parameter 1: 2000

Parameter 2: fffff802709b44d4

Parameter 3: 0

Parameter 4: 54616731

OS version: 10_0_17134

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.17134.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: 0xc4_2000_VRF_AODDriver2!unknown_function

Server information: fc7ba2c8-6381-4409-8c1f-d6ed554f79c1

I've uploaded the Minidump file and my MSInfo to: https://1drv.ms/f/s!AmYjpMWZ6zsGinS50aIMCGesFyXw

_________________________________________

Some other Reliability History from today:

Source

Windows

Summary

Shut down unexpectedly

Date

‎12/‎27/‎2018 7:10 PM

Status

Report sent

Problem signature

Problem Event Name: BlueScreen

Code: 3b

Parameter 1: c0000005

Parameter 2: fffff800b8e1bef2

Parameter 3: ffff96881d5635f0

Parameter 4: 0

OS version: 10_0_17134

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.17134.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: 0x3B_c0000005_win32kbase!EnterCrit

Source

Windows

Summary

Shut down unexpectedly

Date

‎12/‎27/‎2018 8:58 AM

Status

Report sent

Problem signature

Problem Event Name: BlueScreen

Code: 1e

Parameter 1: ffffffffc0000005

Parameter 2: fffff802f0e35b64

Parameter 3: 0

Parameter 4: ffffffffffffffff

OS version: 10_0_17134

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.17134.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: 0x1E_c0000005_R_nt!KxWaitForLockOwnerShip

Source

Windows

Summary

Shut down unexpectedly

Date

‎12/‎27/‎2018 7:22 AM

Status

Report sent

Problem signature

Problem Event Name: BlueScreen

Code: 1000007e

Parameter 1: ffffffffc0000005

Parameter 2: fffff801b263fb64

Parameter 3: ffff870689e92778

Parameter 4: ffff870689e91fc0

OS version: 10_0_17134

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.17134.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: CORRUPT_MODULELIST_AV

Answer 1

questions_

Thanks for the response.

1. The computer is out of warranty - Its coming up on 2 years old.
2. • 8. See Below:

Microsoft Windows [Version 10.0.17134.472]

(c) 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool

Version: 10.0.17134.1

Image Version: 10.0.17134.472

[==========================100.0%==========================] The restore operation completed successfully.

The operation completed successfully.

C:\WINDOWS\system32>chkdsk /scan

The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...

  361728 file records processed.

File verification completed.

  9108 large file records processed.

  0 bad file records processed.

Stage 2: Examining file name linkage ...

  240 reparse records processed.

  428102 index entries processed.

Index verification completed.

  0 unindexed files scanned.

  0 unindexed files recovered to lost and found.

  240 reparse records processed.

Stage 3: Examining security descriptors ...

Security descriptor verification completed.

  33188 data files processed.

CHKDSK is verifying Usn Journal...

  34747792 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.

No further action is required.

 233374086 KB total disk space.

 113020360 KB in 136995 files.

    102316 KB in 33189 indexes.

         0 KB in bad sectors.

    473478 KB in use by the system.

     65536 KB occupied by the log file.

 119777932 KB available on disk.

      4096 bytes in each allocation unit.

  58343521 total allocation units on disk.

  29944483 allocation units available on disk.

C:\WINDOWS\system32>powercfg.exe /hibernate off

C:\WINDOWS\system32>

9. No Overclocking.
10. Complete.
11. Complete.

a) 

b)

13. Ccleaner is not installed.

Answer 2

1. What is the warranty status for the computer?
2. Perform the following steps?
3. Open administrative command prompt and type or copy and paste:
4. sfc /scannow
5. dism /online /cleanup-image /restorehealth
6. chkdsk /scan
7. powercfg.exe /hibernate off
8. When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
9. Make sure that there is no over clocking while troubleshooting.
10. Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.
11. On the AMD web site be sure the "clean install" box is checked and only install the graphics driver.

https://www.wagnardsoft.com/

Display Driver Uninstaller Download version 18.0.0.4 (or newer version if available)

https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

http://support.amd.com/en-us

12. In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

13. If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

.

.

.

.

.

.

.

Name    Radeon (TM) RX 470 Graphics

PNP Device ID    PCI\VEN_1002&DEV_67DF&SUBSYS_04B01043&REV_CF\4&14E8F4CB&0&0010

Adapter Type    AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible

Adapter Description    Radeon (TM) RX 470 Graphics

Adapter RAM    (1,048,576) bytes

Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\c0337288.inf_amd64_3c3211f00f323cb5\B337205\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0337288.inf_amd64_3c3211f00f323cb5\B337205\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0337288.inf_amd64_3c3211f00f323cb5\B337205\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0337288.inf_amd64_3c3211f00f323cb5\B337205\amdxc64.dll

Driver Version    25.20.15003.5010

Driver    c:\windows\system32\driverstore\filerepository\c0337288.inf_amd64_3c3211f00f323cb5\b337205\atikmpag.sys (25.20.15003.5010, 576.59 KB (590,432 bytes), 12/19/2018 10:43 AM)

.

.

amdkmdag    amdkmdag    c:\windows\system32\driverstore\filerepository\c0337288.inf_amd64_3c3211f00f323cb5\b337205\atikmdag.sys

amdkmdap    amdkmdap    c:\windows\system32\driverstore\filerepository\c0337288.inf_amd64_3c3211f00f323cb5\b337205\atikmpag.sys

.

.

atikmdag atikmdag.sys Mon Dec 17 17:14:09 2018 (5C1849E1)

atikmpag atikmpag.sys Mon Dec 17 17:02:37 2018 (5C18472D)

Answer 3

Sumit,

Thanks for the response and taking the time to look at the logs. Unfortunately I couldn't find AMD Overdrive (or EasyTune6) on my computer. 

I disabled verifier and waited for the next BSOD then followed the instructions shared by "questions_". I gave me a series of files which I Zipped up and put on OneDrive at : https://1drv.ms/f/s!AmYjpMWZ6zsGinS50aIMCGesFyXw

Really appreciate any insight folks might have as to what might be causing the issue.

Answer 4

To evaluate the BSOD please post logs for troubleshooting.

Using administrative command prompt copy and paste this whole command.

Make sure the default language is English so that the logs can be scanned and read.

https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

The command will automatically collect the computer files and place them on the desktop.

Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

Open administrative command prompt and copy and paste the whole command:

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

There are two files for you to find manually:

a) C:\Windows\MEMORY.DMP

Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

b) dxdiag: 

In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

.

Answer 5

Hi,

The verifier dump blames AMD Overdrive; also in EasyTune6 for Gigabyte motherboard for the crash.

Please uninstall AMD Overdrive and see if it resolves this.

Disable driver verifier.

If it doesn't help, please share new dump files without verifier enabled.