Microphone Muted

Question

I have a HP Envy all in one computer that is running Windows 10.  My computer is updated to the latest version of Windows and I have gone to the HP

support website to make sure I have the latest audio drivers for my computer.  After the latest update to Windows 10 my microphone is muted.

I have run the troubleshooter app for audio and nothing seems to help.  Under device manager sounds and recordings the microphone is muted under levels and it will not allow me to unmute it.  I have tried uninstalling drivers and reinstalling but to no avail.  It was working before and now it is not.

Has any one else had this problem or have any answers to my problem?  Thank you!

Answer 1

Windows Key+I > Privacy > Microphone

1. Set allow access to the Microphone on this device
2. Allow apps to access your microphone - Make it ON
3. Choose which apps can access your Microphone - If needed make required to ON.

If above doesn't work -

Please try these options one by one and check after each option.

1. Run Hardware & Devices / Audio Troubleshooters

Type Troubleshoot in Windows Start Search box > Click Troubleshoot >

A. Click Hardware & Devices > Run the Troubleshooter

B. Click Playing Audio > Run the Troubleshooter

C. Recording Audio > Run the troubleshooter

D. Speech > Run the troubleshooter

2. Microphone is not disabled and is set as default

Type Sound in Windows Start Seach box > Click Sound > Under Recording tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Microphone and click on Properties and make sure that the microphone is enabled > You may also check if the microphone that you are using is set as default.

3. Set up microphone

Type microphone in Windows Start Search box > Click Set up a Microphone > Select required type of microphone (for internal mic, select Others) > Follow the onscreen directions to set it up

4. Take actions related to Audio Driver

Windows Key+X > Device Manager > Sound, Video & game controllers > Right Click on the entry below > Properties > Driver Tab >

A. Roll Back - If Roll back driver is enabled, roll it back

B. Uninstall - Uninstall Device and restart to reinstall it automatically

C. Update - Update Driver > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer > Choose the driver > Click Next to update

If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software > Restart your computer

D. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?

(Source - https://support.microsoft.com/en-us/help/402699...)

5. Check out other steps in HP Guide for Microphone Not Working

https://support.hp.com/in-en/document/c03421813

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.