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fuessler asked SharonZhao-MSFT commented

Trying to port a toll free number in to MS Business Voice

I'm at a bit of a loss here. Over the last 5 weeks, I've been waiting for a toll free number to be ported in to our MS Business Voice org. I've gone through the proper steps of submitting a port order and provided all the necessary documents and information and received a port order ID. I've even received an "Approval" from the Porting Team for this port to take place. The targeted porting date was February 8. To date, this port has still not taken place. I realize the port team is a bit backlogged, however I don't think they are taking 5+ weeks to process a port order.

I have tried to contact the porting team by replying to the porting "Approval" email, and I get an automated reply back saying "Our current targeted response time is 5 business days." Even after waiting 20 business days, there is still no response from them. Frankly, there is no way I can contact them, so I'm really unsure what to do at this point.

Can anyone tell me if I should continue to wait here or if there are any other channels that I can contact the porting team? Ultimately I just want this toll free number to be successfully ported in to our MS Business Voice org.

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@fuessler
This question is more related to Microsoft Teams, I will remove office-skype-business-server-enterprise-voice tag. Thanks for your understanding.

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fuessler answered SharonZhao-MSFT commented

Well, we ended up porting this toll free number to another carrier. I'm not sure why MS was unable to make it work, but it's back in business with another carrier now.

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@fuessler
Thanks for your kindly sharing.
If you have any question about Microsoft Teams in future, please feel free to discuss with us in Q&A forum.
Have a nice day!

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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered SharonZhao-MSFT commented

@fuessler,

It recommends you contact support for business products by online support or phone support.

Billing support is provided in English from 9 AM-5 PM (9 AM-6 PM in Australia), Monday-Friday.

Technical support is provided in English 24 hours a day, 7 days a week.

In the United States, call 1 800 865 9408.

In Australia, call 1 800 197 503.

In Canada, call 1 800 865 9408.

In the United Kingdom, call 0800 032 6417.


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@fuessler
Do you have any further question on this thread now?
If the suggestion helps, please be free to mark it as an answer for helping more people.

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I've done as you said and opened a ticket. With that said, the problem is still not resolved (and the ticket is still open), so I'm not marking this one answered. At the moment, even the MS support staff are finding out that the US Porting Team answers to no one. A sad state. But if this is resolved by them, I'll mark it so.

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@fuessler
Thanks for your reply.
If you get any update on this topic with the ticket, please feel free to share with us here.
It will benefit many people with same situation.
Thanks for your understanding.

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