Activation errors using digital license.

Question

I upgraded from Windows 7 to Windows 10 when the free offer was first extended.

About a month ago I started receiving an activation error saying my windows 10 is not activated.

When clicking on the activate now link the settings window opens and the activation screen is blank.

The links are still there, if I scroll over the page with the cursor, but the links are not visible.

The troubleshoot page is also blank. Why can't Microsoft just post how to fix this problem?

This is really frustrating because I can't personalize my computer without activating first.

Clearly this is an update issue...something in one of the updates installed about a month or two ago caused this.

So now what?

Answer 1

I'll try again

Answer 2

Hi booyah10

Sorry, your screenshot did not come through.

If you have your Windows 7 product key, I would follow the steps to contact support to see if they can help you reactivate it.

Answer 3

here's the screen shot

Answer 4

Thanks for the quick response. It goes back to cmd prompt and the windows script host opens and reads

Software licensing service version 10.0.1734.471

Error:  product key not found

Answer 5

Hi booyah10

Sorry for the inconvenience this is causing.

Did you run the Activation Troubleshooter to see if it might help to resolve the problem?

Click Start > Settings > Update & security > Activation > Troubleshoot

If that does not help, please do the following:

Open Start, type: CMD

Right click CMD

Click Run as administrator

At the prompt, type: slmgr.vbs /dlv

Hit Enter

Take a screenshot of the resulting dialog then post in a reply here.

Learn how:

https://answers.microsoft.com/en-us/windows/wik...

Activate Your Windows 10 License via Microsoft Chat Support

Use the following link to directly reach a live agent who can assist you:

https://partner.support.services.microsoft.com/...

You have a retail license, so all you need to do is contact chat support and explain the issue and they will reactivate it for you:

https://partner.support.services.microsoft.com/...

You can also call support:

https://support.microsoft.com/en-us/help/13948/...