Hey sca96,
Does this persist even if you restart the computer and try to re-enable the firewall?
Here's a potential solution for that error message: https://www.teimouri.net/a-system-shutdown-is-i...
The gist of this is that you use the pskill utility in Sysinternals, and you use the following command in Command Prompt as admin: pskill \YOUR_COMPUTER_NAME winlogon
Let me know that goes, good luck.
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Yes I have tried everything it wont even let me reboot to factory settings