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Start-up: Preparing Automatic Repair

Anonymous
2018-12-05T19:34:59+00:00

Hi

Long story ... I have a Samsung laptop. Bought it years ago. I went over to Windows 10 when it just came out. After a while it started acting up, so I assumed it was old ... But then on a day on start-up it gave a black screen - nothing else. So I had someone look at it and it seemed to be fixed when it came back, but apparently what this guy did was to open a 'new user account'. Which was fine, because I didn't loose any data and the computer was going again. Then I bought a new computer and transferred my data and wanted to give the 'old' one to my son. So I did a factory restore on it. Switched it off and when I wanted to switch it on again it kept giving me this message ... The windows logo will come on in the centre of the screen then it givesthe message . Preparing Automatic Repair andthen a balck screen follows and I can do nothing, I cannot switch on or ctrl alt delete, no options. ... When it switches on I can see those things on the screen and hear the computer starting, but the moment the black screen appears the 'air' that you would normally hear is also gone. so there is a light behind the black screen so I can see the computer is on but nothing else.

Is there any way to restore or reset this computer now? I have tried taking out the battery, pressing and holding the power button, everything on google I could find, short from opening it or throwing it ... Can you please assist me.

Windows for home | Windows 10 | Sleep and Power on, off

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  1. Anonymous
    2018-12-05T20:04:49+00:00

    Hi OdeaB

    My name is Fernando. I am an Independent Advisor. I am here to guide you with your Preparing Automatic Repair question.

    One option you can try is to reset Windows 10 keeping your files and apps if you want or starting fresh . . .

    To do this

    1. Start your PC as Windows attempts to load and the spinning dots appear, press and hold Power Button for 5 - 10 seconds. This is known as a Hard Shut Down

    (Do this twice )

    1. Turn on your computer for the 3rd time and it should come up in the Recovery Environment
    2. You will be prompted for System Repair/Safe Mode/Command Prompt
    3. Go to Troubleshoot - Advanced Option - Revert to previous build of Windows
    4. If this is unsuccessful, go to Troubleshoot - Advanced Options - Reset this PC

    Choose to keep your files and apps,

    I hope this helps. Feel free to ask me any questions and let me know how it goes.

    Respectfully,

    Fernando Y.

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