Hi,
My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.
As per the issue description Microsoft jackpot is crashing. The issue could be if the display drivers are either corrupted or need to be updated. This could if there is some system file corruption. So, try to follow the steps provided below and see if it helps you to fix the issue.
The issue could also be related to the Display drivers and other updates. I want to inform you that updates will be released by Microsoft. So, I would suggest you to keep checking your Windows updates not only important one but optional too. If any available try to install them and see if it helps you to fix the issue.
First try to install all of the Windows updates available and if issue persists, try to update the Display drivers by following the steps provided in the article mentioned below.
How to: Install and Update drivers in Windows 10
If issue still persists, then install the drivers for Windows 8/8.1 from the manufacturer's website in compatibility mode and check if that works.
Make older programs compatible with this version of Windows
http://windows.microsoft.com/en-in/windows-8/ol...
Reference:
http://windows.microsoft.com/en-us/windows/netw...
If issue persist try to check the system files are they working fine or not and to check that try to run System File Checker (SFC) tool.
SFC scan will scans all protected system files and replaces incorrect versions with correct Microsoft versions.
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows 8.
Press Windows key and X at the same time.
Choose Command Prompt (Admin) from the context menu.
In the command prompt, type sfc /scannow and hit Enter.
Exit command prompt.
For more information refer to this link:
Use the System File Checker tool to repair missing or corrupted system files
http://support.microsoft.com/kb/929833/en-us
If issue persists try to create new user profile as an administrator and see if issue persists in new user profile. For creating new user profile you may refer to the steps provided in the article mentioned below.
Create a local user account in Windows 10
Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.
The steps are from a previous post here:
https://answers.microsoft.com/en-us/windows/for...
Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.
Angel.