Erratic Mouse behavior

Question

Please help me.. I recently updated my HP laptop i have windows 10 and ever since the update my mouse/pointer have being behaving uncontrollably. it moves around without me touching opening tabs, open pages, my touch sometime stop working and the least shaking of the laptop a million windows opens without me touching anything. I am just sitting here and watching windows popping up , my screen zooming so big then return to normal mouse stuck cant move and touch not responding.  Please assist me there is so much work I have to do but with the mouse out of control, the touch not responding half the time and my laptop is almost useless now cause I cant do nothing with the mouse controlling itself. 

I try restarting it,that did not work. I did a clean start and this said it would remove all updated and downloaded apps this did not help.. 

i know not what else to do my laptop is just 1 years old

* Original title: Erotic Mouse behavior

Answer 1

Hi Diana,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below-listed questions and get back to us.

1. What is the model number of your HP laptop?
2. Which update did you install prior to this issue?
3. Are you using an external mouse or the inbuilt Touchpad of the laptop?

I suggest you to follow the sections First, try checking your hardware and then Hardware Troubleshooter Drivers from Mouse, touchpad, and keyboard problems in Windows and see if you are facing the same issue.

Meanwhile, try the below methods and see if this helps.

Method 1: Reduce the Touchpad Sensitivity.

I would suggest you to follow the section Adjusting TouchPad or ClickPad pointing sensitivities from TouchPad or ClickPad and reduce the sensitivity of the touchpad and check for the issue.

You can follow the section Opening the Touchpad Settings from the above link to open the Touchpad Settings.

Method 2: Reinstall the Touchpad Drivers.

Step 1: Press the Windows key and the R key from your keyboard and type Devmgmt.msc and hit Enter.

Step 2: Double-click Mice and other pointing devices on the list to expand it.

Step 3: Right-click on Synaptics Pointing Device and choose Uninstall from the list of options and click on OK.

Step 4: Once the drivers have been successfully uninstalled, restart the computer once for the drivers to install automatically and check for the issue.

Method 3: Clean Boot.

If the above methods didn't work, then I would suggest you to perform a Clean Boot and check what exactly is causing the issue.

NOTE: A 'Clean Boot' starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Your computer may temporarily lose some functionality while in a clean boot environment, however, that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.

If the Clean Boot works, then don't forget to place the computer to normal boot by going to 'Reset the computer to start normally after clean boot troubleshooting' section in the Clean Boot link.

Hope it helps.

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