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Anonymous
2019-01-05T22:06:08+00:00

I have a cheap PIAEK and it worked fine until a few days ago. It works but it restarts every few minutes. This happens in all USB ports so I know it is not a port problem. I checked to see if the driver needed to be updated but it was current. If my driver is corrupt, where can I find  a new driver?

The hardware ID is USB\VID_0C45&PID_6340&REV_0000&MI_00

and the version is 10.0.17134.1

Thanks in advance!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-01-05T22:45:44+00:00

    Hi Tobzter, thanks for your question. I'm Graeme, a fellow Microsoft user.

    Firstly, I would see if the troubleshooter fixes the issue. Click Start and type "troubleshoot" then select the first result. Scroll down and choose Hardware & Devices. Run the troubleshooter and it may help.

    Otherwise, try reinstalling the device drivers. It sounds like it's a generic Windows USB driver that's installed, so you can perform these steps:

    • Press Windows Key+X and choose Device Manager.
    • Find the device in the list.
    • Right-click it and choose Update Driver.
    • If that doesn't work, try uninstalling it and then scan for hardware changes to reinstall the driver.

    Otherwise, see if booting into Safe Mode fixes the issue, which will tell us that it's a background task or service that's interfering:

    https://support.microsoft.com/en-au/help/12376/...

    Please let me know how you go! Thanks!

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