Hi @sns ,
As per my understanding, the end user is confused about why variable
[%Current Item:ePOD Variation%] in the email body is wrongly displayed. In the screenshot given by the end user, variable
[%Current Item:ePOD Variation%] is displayed as DRL008A in email subject but as RPY0014A in email body. So the end user decided to delete
[%Current Item:ePOD Variation%] in email body and he found that the workflow to workflow didn't apply his changes. Everything goes on like what is in his first screenshot. In short, the user changed the workflow from the screenshot given by you above(2010) to below(2016), but he found changes didn't been applied.
I would suggest you re-create same workflow and re-publish it to your SharePoint. To see if the new workflow works normally in your end.
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