Hello Ro120
Thank you for participating in the Microsoft Community, My name is Miguel T. I'm an independent Advisor
There are to troubleshooting provided by Official Microsoft Support Page that you can use:
https://support.microsoft.com/en-us/help/402805...
https://support.microsoft.com/en-us/help/17588/...
I hope this information has been useful, please let me know if you still need assistance.