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windows 10, error 1935

Anonymous
2019-03-10T10:32:17+00:00

Installing Acrobat 9 Pro results in the following error message:

Error 1935. An error occurred during the installation of assembly component {98AE13A2-E7AF-D6C3-A01F-C88389A1E18E}. HRESULT.. 0x80073683.

This occurs when installation is 99,96% installed

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Vijay A. Verma 104.9K Reputation points Volunteer Moderator
2019-03-10T10:43:15+00:00

Hi Archiebnd

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

  1. Disable your antivirus and then try to install it. Don't forget to enable AV.
  2. Try installing in clean boot mode -

Boot your computer in Clean boot mode.

Refer to the section - Install, uninstall, or run an application

Don't forget to do - Reset the computer to start normally after clean boot troubleshooting.

How to boot in Clean boot mode - https://support.microsoft.com/en-us/help/929135...

  1. Please use this Microsoft Fix to see whether this sorts out the problem for you

Fix problems that block programs from being installed or removed - https://support.microsoft.com/en-us/help/17588/...

Do let me know if you require any further help on this. Will be glad to help you.

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  1. Anonymous
    2019-03-10T11:44:33+00:00

    Hi Archiebnd

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    1. Disable your antivirus and then try to install it. Don't forget to enable AV.
    2. Try installing in clean boot mode -

    Boot your computer in Clean boot mode.

    Refer to the section - Install, uninstall, or run an application

    Don't forget to do - Reset the computer to start normally after clean boot troubleshooting.

    How to boot in Clean boot mode - https://support.microsoft.com/en-us/help/929135...

    1. Please use this Microsoft Fix to see whether this sorts out the problem for you

    Fix problems that block programs from being installed or removed - https://support.microsoft.com/en-us/help/17588/...

    Do let me know if you require any further help on this. Will be glad to help you.

    Hi Vijay

    I did not disable my 'main' AV prog. but I disabled Ccleaner .

    The other perhaps notable action was that after the previous failed install of Acrobat, I shut the PC down before Acrobat was able to 'wind back' deleting the files it had installed, then I installed Acrobat again.

    So which of the above actions fixed the problem - I've no idea!

    Mnay thanks for your help

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