Strange logon screen

Question

When my system reboots or shuts down I get an odd dos prompt window. It displays the ctrl-alt-del prompt to logon and then asks for my password. At shutdown it simply displays the dos window and then shuts down. Any ideas on what is wrong. I had it to a tech and they could not  figure it out.

Answer 1

The version of Windows 10 is 10.0.2.1000

Answer 2

Here are 2 pictures of the DOS window that displays

Answer 3

No I haven't tried that but will.

Answer 4

Have you gone Settings, Accounts, Sign-in options and clicked in Windows Hello PIN

Answer 5

Hi RG. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

Can we see a picture of it? Snap a pic with your phone and upload it in the reply box in forums using Attach Image button.

What is the Edition or Version of WIndows 10 shown in Settings > System > About?

Try removing the password sign in here: https://www.tekrevue.com/tip/skip-windows-10-lo... and also at Settings > Accounts > Sign in Options at the top in the drop down menu choose Never.

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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