Taskbar Disappears on Surface Pro

Question

Hello, 

I have been having a problem on my surface pro when the keyboard is detached. I click on the keyboard icon to pop up my on screen keypad, and nothing comes up. After a few more presses, my taskbar at the bottom of the screen goes black, and I lose all control over taskbar functions including windows start menu. Any programs that I minimize will no longer be able to be retrieved, and the only way to regain function to my laptop is to ctrl alt del, and either sign out, or restart. Cannot find this issue addressed anywhere. 

Any suggestions?

Thanks

Answer 1

Hi Suny

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

I would check to make sure your system has all the latest updates installed.

Another task you might want to try:

1. Open Notepad.
2. Copy the following text into Notepad:

@echo off

taskkill /f /im explorer.exe

taskkill /f /im shellexperiencehost.exe

timeout /t 3 /NOBREAK > nul

del %localappdata%\Packages\Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy\TempState\* /q

timeout /t 2 /NOBREAK > nul

start explorer

@echo on

3. Click File and Save.
4. Choose a location to save the file. Enter a File name of ClearTileCache.bat and select Save as type of All files (*.*). Click Save.
5. Open File Explorer and navigate to the location that you chose to save the file to. Double-click ClearTileCache.bat to run the file.