Error 0x80d02002

Question

How can I fix error 0x80d02002 when I'm trying to install the latest update?

Answer 1

Hi SoniaPayne1.  

Error 0x80D02002 occurs because the files of the windows update agents are damaged or connection failures in the Microsoft servers

These errors are common in the windows update. But then I'll leave a link that should solve all the problems with windows update and other issues.

https://support.microsoft.com/en-us/help/10164/...

I hope to be helpful.

Regards.

Answer 2

Hello SoniaPayne1,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot. See if it works.

If that doesn't work, try this:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Close Command Prompt and see if Windows Updates works then.

Let us know if this helps!

Answer 3

Hi Sonia. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

Some Updates will sort themselves out in a few days so I'd wait to see. If not or they are bothering you then here are steps you can take:

1. There is a new guided walk-through from Microsoft for repairing Windows Update that leads up to resetting components if necessary: https://support.microsoft.com/en-us/help/10164/.... Try running that first.
2. If that fails try manually resetting Windows Update Service:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Close Command Prompt and see if Windows Updates works then

3. You can also install the Updates manually that fail to install which are logged at Settings > Update & Security > Windows Update > Installed Update History, and then search for those to download and install from this Catalog: http://test.catalog.update.microsoft.com/v7/sit...

A running log of Update History with known issues is here:

https://support.microsoft.com/en-us/help/446461...

4. If they continue to fail and interfere, then you can block them using one of these methods: https://www.howtogeek.com/224471/how-to-prevent...
5. What I'd do at this point if you haven't yet is install latest Version 1809 by installing Media Creation Tool from this link and choose Upgrade This PC Now: http://windows.microsoft.com/en-us/windows-10/m...

This is the most stable way to change to the newer version and because it reinstalls WIndows while keeping your files and programs in place, fixes most problems. It also brings all Windows Updates to date.

If there are any hurdles during install then these steps can overcome them: http://answers.microsoft.com/en-us/windows/wiki...

6. If problems with Updates have become chronic and especially if you have other performance problems, be aware that what we have found is that in Windows 10 everything depends on the quality of the underlying install, the same reason enthusiasts have never run Factory or Upgrade installs because they know there would be endless issues.

For example there have been zero return problems by those who follow the gold standard Clean Install here: http://answers.microsoft.com/en-us/windows/wiki.... It is better and faster than any previous version of Windows, and a better install than any amount of money could buy. So when you get time I'd study over that to see if it's something I can help you do.

There is also an automated Fresh Start that reinstalls Windows while shedding factory bloatware that can cause issues and affect performance, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. If not just ask back anything else you need. I'll be standing by here to help as needed with any of the steps, and will continue to help until the problem is resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 4

Hi Sonia,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Tell us the name of the update failing to install.

The first step would be to try resetting Windows updates using an automatic script. See:

http://www.yourwindowsguide.com/2015/12/windows...

Make sure you run the script as an administrator.

Please let us know if you need any assistance.

Disclaimer:

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.