Windows Photos app not opening print dialog

Esher College IT Services 106 Reputation points
2021-03-17T14:21:41.857+00:00

Using latest Photos app 2020.20120.4004.0 (although it was experiencing the same issue on older versions) on Windows 10 Enterprise 20h2, when a user clicks the print button nothing happens.

We are on an Active Directory domain running Server 2019, and if an admin logs into a PC the print dialog opens fine, so it looks like a permission issue for standard users.

Does anyone have any ideas where to start looking in group policy settings etc. to start troubleshooting? Windows Event Viewer doesn't have anything useful, unless there is an event log for store apps that I don't know about...

Any help greatly appreciated.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Karlie Weng 16,096 Reputation points Microsoft Vendor
    2021-03-18T05:33:19.8+00:00

    Hello @Esher College IT Services

    If that's a permission issue, you could export group policy result by using :

    1) gpresult;
    2) Group Policy Management Console.

    Best Regards
    Karlie


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  2. LukaszHandy 1 Reputation point
    2021-03-26T09:25:00.027+00:00

    Hi, I have the same problem. I can't find the reason. The dialog box in the photo application only pops up temporarily.
    Has anyone managed to solve this problem?

    0 comments No comments

  3. John Hazell 1 Reputation point
    2021-04-07T08:53:46.033+00:00

    I thought I had a workaround for this issue, by enabling the old Windows Photo Viewer, but unfortunately whilst it does actually open the print dialog, when an image is sent to print only around 20% of the image is actually printed down one side of the page.
    So I'm back to trying to troubleshoot Photos instead using procmon etc.