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Several Windows 10 PCs hang at restart

DadBodBatman 1 Reputation point
2021-03-17T19:22:54.08+00:00

We are unsure if this happened after an update push or not; however, many of the computers in our organization now "hang" when shutting down, restarting, or get stuck on the "Please Wait" screen.

I found that if I cold boot the PC, remove the network cable, and start it without the network it will come up and the user can work after reconnecting the network. However, if they restart again it will hang.

These are all Lenovo computers with Windows 10.

Help?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Jenny Feng 14,081 Reputation points
    2021-03-18T02:33:05.273+00:00

    @DadBodBatman
    Hi,
    Before the issue happened, did you install any updates?
    Did the issue occur before?
    What is your version of Windows 10?

    Firstly, try to boot into safe mode:
    https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234
    Then check the integrity of the system

    1. Run Built-in & Guided Walk through Windows Update troubleshooter
      Built-in : Windows Key+I > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter
    2. Make sure that your Windows installation is rightly set up and optimized. Take all recommended steps below:
      http://answers.microsoft.com/en-us/windows/wiki/windows_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00 If all the above doesn't work, the best option is to restore your computer to a previous working state:
      https://support.microsoft.com/en-us/windows/recovery-options-in-windows-10-31ce2444-7de3-818c-d626-e3b5a3024da5

    If your windows 10 is the latest version, check the known issue below to see compatibility problem caused by some drivers:
    https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-20h2

    Hope above information can help you.

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  2. S.Sengupta 16,006 Reputation points MVP
    2021-03-23T09:13:14.647+00:00

    I shall suggest you to go through the Event Viewer application error logs created immediately after the hang.

    Update all your drivers and check the same in Clean Boot State.

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  3. DadBodBatman 1 Reputation point
    2021-03-25T13:23:14.86+00:00

    I had tried all of those options and nothing seemed to help. For some reason, if I start a few of the network services that weren't starting automatically, they stopped getting stuck while starting/restarting. I'm sure an update caused this, but not sure which one since all of the event logs are different for each PC. We seem to have it under control now with that fix.

    Thanks everyone.

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