Problem with Microsoft Media Creation Tool

Question

Is there something wrong with Microsoft’s Media Creation Tool?

Thrice I have tried to download the Windows 10 ISO, and each time, after almost 18 hours had elapsed and the progress of the download had neared completion, the following message kept popping up:

There was a problem running the tool.

We’re not sure what happened but we’re unable to run this tool on your PC.

If you continue experiencing problems, reference the Error Code when contacting support. Error Code : Ox80200013 – Ox90018

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A lot of my data had thus been wasted.  I have checked with my Service Provider and have been assured that there is nothing wrong with the network.  It follows the problem can only be with the Tool.  Besides third-party sites offering Windows operating system downloads (which I guess can be risky), are there any other safe ways to download the Windows 10 ISO?

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Answer 1

Hi nancy2019,

I'm Stefano an Independent Advisor, here to help you.

I suggest you to follow this procedure:

1. Type "Powershell" in Windows search bar
2. Right click on "Powershell"
3. Click on "Run as Administrator"
4. Type :

"net stop wuauserv" without quotes and press ENTER.

"net stop cryptSvc" without quotes and press ENTER.

"net stop bits" without quotes and press ENTER.

"net stop msiserver" without quotes and press ENTER.

"Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old" without quotes and press ENTER.

"Ren C:\Windows\System32\catroot2 Catroot2.old" without quotes and press ENTER.

"net start wuauserv" without quotes and press ENTER.

"net start cryptSvc" without quotes and press ENTER.

"net start bits" without quotes and press ENTER.

"net start msiserver" without quotes and press ENTER.

Then :

1. Open "File Explorer"
2. Click on "This PC"
3. Right click on "C:"
4. Click on "Proprieties"
5. Click on "Clean-up disk"
6. Click on "Clean up system files"
7. Select every option in the list, but not "Download"
8. Click on "OK"

Then disable every third party antivirus or firewall on your system and perform a clean boot:

https://support.microsoft.com/en-us/help/929135...

Then check if Media Creation Tool do what it is supposed to. If not, you can download Windows 10 Iso directly from Microsoft site, following this guide:

https://www.onmsft.com/how-to/how-to-download-w...

Please let me know if that solves your problem.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Hi nancy2019,

This is a reliable and safe alternative method to create Windows 10 Bootable Media. The ISO's found on this site are actually downloaded form the Microsoft Servers, not the site iteslf

Click this link to download the Windows 10 ISO

https://tb.rg-adguard.net/public.php

Click this link to download a tool from Microsoft which you can use to create the bootable installation media from that ISO - tool works for Windows 7, 8 and 10

https://www.microsoft.com/en-us/download/detail...

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Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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