BSOD error: DRIVER_POWER_STATE_FAILURE

Question

Hello the community,

Since months my laptop crashes occasionally (something like once a month, usually after the monthly windows update) after it is been put in sleep mode. Reports suggest always the same error: DRIVER_POWER_STATE_FAILURE. It suggests a bad drivers, but according to my manufacturer's site, the laptop has all the recommended drivers. My computer get also regularly the latest windows updates.

Here is the latest mini dump file: 031519-97390-01.dmp

As I understand from other discussions, a second mini dump is often needed for the comparison,

so here is a more old one with the same symptoms: 021819-53218-01.dmp

What can cause this problem and how to resolve it?

Thanks in advance for your answers.

Answer 1

The issue could be another driver that is "internet enabled".

If you have the Driver Verifier enabled and get a BSOD post back with the minidump file from that crash.

Answer 2

Hi,

The issue appears to be network related specifically with the Netwbw02.sys which is the Intel wireless driver:

1: kd> !devstack ffffa90f533a4060

!DevObj !DrvObj !DevExt ObjectName

ffffa90f58cba910 \Driver\vwifibus ffffa90f53626ba0 InfoMask field not found for _OBJECT_HEADER at ffffa90f58cba8e0

ffffa90f59c40050 Unable to load image \SystemRoot\System32\drivers\Netwbw02.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for Netwbw02.sys

*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys

\Driver\NETwNb64 ffffa90f59c401a0 InfoMask field not found for _OBJECT_HEADER at ffffa90f59c40020

ffffa90f533126a0 \Driver\ACPI ffffa90f51adfbb0 InfoMask field not found for _OBJECT_HEADER at ffffa90f53312670

> ffffa90f533a4060 \Driver\pci ffffa90f533a41b0 Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode ffffa90f533a49a0 :

DeviceInst is "PCI\VEN_8086&DEV_08B3&SUBSYS_84708086&REV_83\4&1ae2a69c&0&00E4"

ServiceName is "NETwNb64"

Can you try updating the Intel wireless driver by installing the following driver from Intel:

https://downloadcenter.intel.com/download/28623...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I already tried in the past to use the latest Intel wireless driver. I didn't know if the BSOD occurs with it, but it caused other major stability problems.

I just reinstall an older version of the Intel wireless driver to see if this one is more stable.

Answer 3

Hi,

The issue appears to be network related specifically with the Netwbw02.sys which is the Intel wireless driver:

1: kd> !devstack ffffa90f533a4060

!DevObj !DrvObj !DevExt ObjectName

ffffa90f58cba910 \Driver\vwifibus ffffa90f53626ba0 InfoMask field not found for _OBJECT_HEADER at ffffa90f58cba8e0

ffffa90f59c40050 Unable to load image \SystemRoot\System32\drivers\Netwbw02.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for Netwbw02.sys

*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys

\Driver\NETwNb64 ffffa90f59c401a0 InfoMask field not found for _OBJECT_HEADER at ffffa90f59c40020

ffffa90f533126a0 \Driver\ACPI ffffa90f51adfbb0 InfoMask field not found for _OBJECT_HEADER at ffffa90f53312670

> ffffa90f533a4060 \Driver\pci ffffa90f533a41b0 Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode ffffa90f533a49a0 :

DeviceInst is "PCI\VEN_8086&DEV_08B3&SUBSYS_84708086&REV_83\4&1ae2a69c&0&00E4"

ServiceName is "NETwNb64"

Can you try updating the Intel wireless driver by installing the following driver from Intel:

https://downloadcenter.intel.com/download/28623...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 4

Hi AdrienLezaack

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

A. Analysis Results

File Name: 031519-97390-01.dmp

DRIVER_POWER_STATE_FAILURE (9f)

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

IMAGE_NAME: tcpip.sys

B. Third Party Drivers

None

C. Recommendations

1. Create a system restore point so that if something wrong happens you can revert.

Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point

2. Some third party drivers are causing BSODs. To know if a driver is one of the causes - Enable Driver Verifier and generate dump files and upload to Onedrive and share the link here (Don't forget to turn off Driver Verifier after the job is done). Do read the instructions carefully particularly how to get back into Windows when you get the crash.

https://www.tenforums.com/tutorials/5470-enable...

Do let me know if you require any further help on this. Will be glad to help you.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello,

First thanks for the quick response.

I followed your instructions, I'm now waiting for a crash to appear. If I'm not mistaken, the dump files generated by drivers verifiers will be located in the same place as usually (.../Windows/minidump)?

Irony of fate, I just had a crash before seeing this answer, with the same error.

Answer 5

Hi AdrienLezaack

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

A. Analysis Results

File Name: 031519-97390-01.dmp

DRIVER_POWER_STATE_FAILURE (9f)

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

IMAGE_NAME: tcpip.sys

B. Third Party Drivers

None

C. Recommendations

1. Create a system restore point so that if something wrong happens you can revert.

Type restore point in Cortana Search > Create a Restore point > Check whether against your drive, Protection is ON or not. If not ON, click Configure button below to Make it ON > Now press Create to create a restore point

2. Some third party drivers are causing BSODs. To know if a driver is one of the causes - Enable Driver Verifier and generate dump files and upload to Onedrive and share the link here (Don't forget to turn off Driver Verifier after the job is done). Do read the instructions carefully particularly how to get back into Windows when you get the crash.

https://www.tenforums.com/tutorials/5470-enable...

Do let me know if you require any further help on this. Will be glad to help you.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.