My Keyboard Locks Every Time the Computer Restarts

Question

Hello. I have a very frustrating issue that I need resolved. My keyboard locks every. single. time. my computer shuts down, restarts, and sleeps. By this I mean the keyboard clearly works, it lights up and the enter & esc keys work... but all the other keys are locked.This happens with EVERY keyboard I have tried. I cannot log into my computer without use of the keyboard...

What I have been doing is borrowing someone else's keyboard on the log in screen, then I hit ctrl+alt+del. This, for some reason, unlocks the keyboard. But only that ONE keyboard! It is a logitech gaming keyboard, the exact same model as the one I use, but for some reason that one can be unlocked at the log in screen. 

Once I am able to enter my PIN and log in, I plug in my own keyboard again. Then, I hit Ctrl+alt+del again, then hit cancel. Now my keyboard works. This is no way to use a computer! I think I am starting to annoy the person who I am borrowing the keyboard from.

I think I know what 1 issue is... my left ctrl key is stuck. As i am typing this it is highlighting words and typing over what I have already typed. However, that does not explain why every keyboard that I plug in gets locked up. 

Please help. I can provide additional details where needed.

P.S. holding down right shift for 8 secs is not the solution.

Answer 1

Hi, MarisaD1

My name is Kathleen and I am an Independent Advisor. I would be happy to help you today.

Follow these instructions: press the Windows + X keys and select Command Prompt (Administrator) or Windows PowerShell (Administrator), in the window that will open, you must type the commands in their respective order:

• DISM.exe /Online /Cleanup-image /Scanhealth

• DISM.exe /Online /Cleanup-image /Restorehealth

• DISM.exe /online /cleanup-image /startcomponentcleanup

• sfc /scannow

Each of these actions can take a few minutes, so it is important to execute one at a time. When finished, you must restart the PC.

Let us know if these steps help you to resolve the issue.

Answer 2

Hi Marisa. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

I will give you everything possible to get the keyboard working. If you need help with any steps I'll be standing by here to help you.

Try the Keyboard Troubleshooter at Settings > Update & Security > Troubleshoot.

This could have been caused by Windows Update. See if you can System Restore to a point before the problem began: http://home.bt.com/tech-gadgets/computing/how-t...

Check which Updates were installed at Settings > Update & Security > Windows Update > Installed Update History and try uninstalling any from around the time this started. If they return and cause the same problem then hide them with the Hide Updates tool: https://www.howtogeek.com/224471/how-to-prevent...

If this was caused by Version 1809 update can roll back to in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

What also might work is to go into Device Manager, reached by right clicking the Start button, choose the Keyboard device, on Driver tab try Updating the driver automatically.

If this fails from the same location try rolling back or Uninstalling the Keyboard driver, which works in a surprising number of cases where keyboard is messed up by Updates. Restart PC to reinstall driver.

See if the keyboard will work in Safe Mode with Networking, or Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf...

If not see if the On-screen Keyboard works at Settings > Ease of Access > Keyboard > Turn On the On Screen Keyboard.

If so then it could confirm the keyboard is failing, so test it in repair mode to see if it works since it uses different drivers there: https://www.tenforums.com/tutorials/2294-advanc...

If not you can contact a laptop manufacturer to see if you can still get it replaced under warranty, or check for replacement keyboards for that model from the PC maker or online from after-market OEM's that exactly match it.

This keyboard bulletin from Lenovo can also apply to other brands: https://pcsupport.lenovo.com/us/en/solutions/ht...

Try resetting the keyboard: http://www.thewindowsclub.com/reset-keyboard-se...

You can also remap keyboard keys using one of these methods: https://www.makeuseof.com/tag/missing-key-remap...

Check in your BIOS or UEFI firmware Setup for keyboard settings there, too.

If none of these works then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

But remember that Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 3

Hi MarisaD1

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

Restart your computer a few times to see if it helps.

Open Start > Settings > Update & security > Troubleshoot

Scroll down

Click Keyboards

Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

Try connecting the keyboard to a different USB port if its a USB wired keyboard.

Press Windows key + X

Click Device Manager

Expand Keyboards

Right click keyboard

Click Uninstall

Exit Device Manager then restart

Reset your BIOS defaults:

https://www.groovypost.com/howto/reset-pc-bios-...

Try the keyboard with another computer to see if it works.

Check for the latest driver updates for your computer.

Try disabling the RAID settings in the BIOS If you have that configured.

Information in the above link is sourced from a trusted Microsoft MVP Blog.

Answer 4

Hi , I am Rob, an independent and a 12 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

My bet is that it is the Logitech Driver and maybe it can be updated. Also check with Logitech Support and Forums for known issues.

Logitech - Downloads (drivers) - scroll down to Keyboards and click it.

https://support.logitech.com/en_us/home

Logitech

http://www.logitech.com/en-us/home

Logitech - Support

http://www.logitech.com/en-us/support

Logitech - Forums

http://forums.logitech.com/

Note: Some of those are non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.