file explorer keeps crashing

Question

file explorer crash after I view / open a few pdf files

Answer 1

Hi,

Can you do the following:

Start > type view all then click on "View all problem reports Control panel"

Can you right-click on a few of the "Windows Explorer" "Stopped working" errors > View technical details

What are the details of the errors?

Answer 2

Hi JaimeCebedo

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

To start with, please execute following steps and let me know

1. CTRL+SHIFT+ESC to start Task Manager

Locate Windows Explorer in Processes tab > Right Click > End Task

Now at the top File > Run new task > Put explorer.exe and Enter

2. Run SFC Scan & DISM

How to - https://answers.microsoft.com/en-us/windows/for...

3. Run Built-in & Guided Walk through Windows Update troubleshooter

Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

4. Review below Microsoft help

Fix File Explorer if it won't open or start - https://support.microsoft.com/en-us/help/408737...

5. To test only - Create a New User Account and login with this new User Account to rule out corruption in user profile

https://support.microsoft.com/en-us/help/402692...

6. I would recommend that you perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

https://www.tenforums.com/tutorials/16397-repai...

Do let me know if you require any further help on this. Will be glad to help you.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 3

Hi JaimeCebedo,

I'm Stefano an Independent Advisor, here to help you.

Please follow this procedure:

1. Type "cmd" in windows search bar
2. Right click on "Command Prompt"
3. Select "Run as Administrator"
4. Type "sfc /scannow" without quote and press ENTER

Then :

1. Type "cmd" in windows search bar
2. Right click on "Command Prompt"
3. Select "Run as Administrator"
4. Type "DISM /Online /Cleanup-Image /CheckHealth" without quote and press ENTER
5. Type "DISM /Online /Cleanup-Image /ScanHealth" without quote and press ENTER
6. Type "DISM /Online /Cleanup-Image /RestoreHealth" without quote and press ENTER

You can also perform a clean boot:

https://support.microsoft.com/en-us/help/929135...

Please let me know if that fix your issue.

Answer 4

The error point to the thumbcache.dll which is a component of Windows:

Fault Module Name: thumbcache.dll

Fault Module Version: 10.0.17763.1

Fault Module Timestamp: 177cff8e

However another, possibly third party, module may actually be causing the crash.

I might suggest to try to obtain a user mode dump to get more information on the crash.

You can configure Windows to create user-mode dumps. Create a System Restore Point first.

If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]

"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\

00,6d,00,70,00,73,00,00,00

After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive or similar site?

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/sha...

More info on collecting user-mode dumps:

http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

To stop the creation of the user mode dump files run the following registry file:

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]

You can delete the C:\CrashDumps folder anytime.

Answer 5

Source

Windows Explorer

Summary

Stopped working

Date

‎2019-‎03-‎25 4:02 PM

Status

Report sent

Description

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: explorer.exe

Application Version: 10.0.17763.348

Application Timestamp: 03d46193

Fault Module Name: thumbcache.dll

Fault Module Version: 10.0.17763.1

Fault Module Timestamp: 177cff8e

Exception Code: c0000005

Exception Offset: 00000000000122da

OS Version: 10.0.17763.2.0.0.768.101

Locale ID: 4105

Additional Information 1: 894e

Additional Information 2: 894efdc5d13cc96b285236e4b517eacb

Additional Information 3: 9ba4

Additional Information 4: 9ba4fad056c972bce5e8b765d0442411

Extra information about the problem

Bucket ID: f1b41d6c0353bc701c78afa93c6004af (2051582771664520367)