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Blue Screen error message

Anonymous
2019-03-01T17:02:04+00:00

About a week ago, this blue screen popped up. Stop Code: MEMORY MANAGEMENT. Running Windows 10. After reaching 100% complete to collect error info, the computer did not restart. Even after I left it sit for a day or two. So I restarted manually. Now the screen just pops up after computer starts. I have tried online fixes, with no luck. I am also unsure how to start up in Safe Mode. Cannot remember what I may have changed to cause this to happen, I was going to fix whatever the last change was that I did, by date. Please!! Help is desperately needed!! Thank you in advance.

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 891.9K Reputation points Independent Advisor
    2019-03-01T17:26:30+00:00

    Hi Nana, to diagnose the underlying issue, I need to analyse your Mini-dump file(s):

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Zip up the contents of that folder

    If you have problems zipping those files, copy them out onto your Desktop and zip them from there

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

    Then post a link here to the zip file, so we can take a look for you . . .

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  3. Anonymous
    2019-03-01T17:06:13+00:00

    Hi Nana,

    I'm Stefano an Independent Advisor, here to help you.

    To enter Safe Mode : https://support.microsoft.com/en-us/help/12376/...

    Once in Safe Mode, perform a clean boot: https://support.microsoft.com/en-us/help/929135...

    Then perform a memory check: https://www.windowscentral.com/how-check-your-p...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Please let me know if that way you solve your problem or if you need more help.

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