windows blue screen

Question

hi all my laptop has decided to play up and ive ended resetting it 5 times in the last 3 days all because of the latest windows updates as soon as I try to update it restarts the comes up with the blue crash screen and all I can do is reset my machine anybody out there able to help

Answer 1

Hi, steveb212

My name is Phillip and I am an Independent Advisor. I hope it helps.

I would recommend you to check your Hard Disk with chkdsk.

1. On your keyboard, press the Windows logo key and S key at the same time, then type cmd in the search box.
2. Right-click Command Prompt, then select Run as administrator.
3. Type chkdsk /f /r, then press Enter on your keyboard.
4. Press Y on your keyboard.
5. Press the Windows logo key and R at the same time, then type mdsched.exe.
6. Click Restart now and check for problems (recommended). Your PC will restart immediately.
7. Wait for the scans to finish.

Diagnose memory problems

Using these steps requires you to restart your computer, so make sure to save any files you may have open and close any running applications before proceeding. Here goes:

1.- Open Control Panel.

2.- Click on System and Security.

3.- Click on Administrative Tools.

4.- Double-click the Windows Memory Diagnostic shortcut. Quick tip: Alternatively, you can also use the Windows key + R keyboard shortcut, type mdsched.exe, and click OK to launch the tool.

5.- Click the Restart now and check problems option. (The tool also offers an option to schedule a test in the next reboot, if you can't afford to close your applications and restart immediately.)

Once your computer reboots, it will start in the Windows Memory Diagnostics environment, and the tests will kick in the Standard mode right away. In this mode, the tool will run all the scans available in the Basic mode, in addition to LRAND, Stride6 (cache enabled), CHCKR3, WMATS+, and WINVC tests.

You can simply let the Standard mode test your computer's memory, or you can also press the F1 key at any time to open the Windows Memory Diagnostic page to change the scan options.

Hope this helps. Keep us posted on the status for further assistance.

Answer 2

Same as mine

Answer 3

my stop code: 0xc000021a

Answer 4

How about it on the blue screen and it cannot back to the main screen

Answer 5

Hi Steve,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Correct me if I am wrong, I assume you can boot to the computer.

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

Please let us know if you need any assistance about posting dump files.