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Window hello IR camera keep scanning after Locking computer

Anonymous
2019-03-24T17:03:44+00:00

As title, after use shortcut Window+L to lock computer, the IR camera keep scanning to log me back in. Please help me to fix this.

Computer: Thinkpad X1 carbon gen 6th.

Thanks in advance.

Nam.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-03-24T17:25:51+00:00

    Hi NamTruong2

    My name is Sarah Kong and I am an independent adviser that is here to try and help you with your issue.

    Unfortunately that is the facial recognition works.

    It will always look for you when machine boots up and goes to login screen and at lock screen.

    Annoying I know. I would recommend putting in feedback to let Microsoft know about this annoyance. I know a lot of people have wanted this off at lock screen.

    See link for Feedback

    https://support.microsoft.com/en-ca/help/402156...

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