surface app cant open

Question

i have a surface pro 6 and surface app cant open when i click there it comes to screen and dessapeard

Answer 1

Hi,

I am Ganesh Gandhi, an Independent Advisor, 18 years experienced windows guide. I am here to work with you on this problem.

This issue could have occurred due to these reasons:

• Incorrect app settings.
• Conflict between antivirus software.
• Conflict between third party applications.

Run the app troubleshooter and check if it helps.

http://windows.microsoft.com/en-us/windows-10/r...

Perform a clean boot in Windows 10:

-Press the "Windows + R" key to open a Run box.

• Type msconfig and click OK.
• On the General tab, click Selective startup.
• Clear the Load startup items check box.
• Click the Services tab., Select the Hide all Microsoft services check box (at the bottom).
• Click Disable all.

After completing your troubleshooting, restore your system by doing the following:

• Click Start and type msconfig in the search box, Press Enter.
• On the General tab, select Normal startup.
• Click OK, Click Yes when asked to restart your computer.

If it is not working, kindly follow these steps to uninstall the app from Microsoft Surface.

• From the StartScreen, swipe to the bottom of your screen to access the App view.
• Tap and hold the app you want to uninstall for a couple of seconds, to display the tiles options.
• Tap on the Uninstall button to remove the app.

Install new app from here:

https://www.microsoft.com/en-us/p/surface/9wzdn...

If it is Still not working,

Create a new User Account and check if issue occurs.

To create a new User Account follow these steps:

1. Click on Start.
2. Click on Settings.
3. Type ‘Add, delete and manage other user accounts’ in search box.
4. Now click on ‘Add someone else to this pc’.
5. And follow the instructions to create a new User Account.

Refer here for more:

https://answers.microsoft.com/en-us/windows/for...

Do let me know if you require any further help on this. I will keep working with you until it's resolved.

Note:

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Answer 2

Hi Chamodw

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try these steps and check after each step. If these don't work, let me know. I will provide further troubleshooting steps.

1. If you are able to open MS Store, open MS Store > Click on your profile picture on top right and sign-out. Then sign-in again.
2. Try to reset the app

Windows Key+i > Apps > Scroll down to this App > Click this App > Advanced options > Reset

3. Windows Key+i > Apps > Scroll down to this App > Click this App > Uninstall. If Uninstall is not enabled - Uninstall this by below method

Uninstall it using Windows 10 Store App Unistaller - Apps-Cleaner.zip

https://gallery.technet.microsoft.com/scriptcen...

Reinstall from Microsoft Store

4. Run Windows Store Apps Troubleshooter

Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

5. Reset Microsoft Store through Command Prompt

Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

6. Re-register All Store apps (You will get many Reds, ignore them)

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

7. Uninstall & Reinstall Store

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Do let me know if you require any further help on this. Will be glad to help you.