Stopcode

Question

receiving message instructing the need to go to stopcode on the Microsoft site.  Is it real?  The machine is really crashing.

Answer 1

Thanks - will try Microsoft support - there is no code but it says the error is Memory Management.

Answer 2

My folder dump on Onedrive  -  David Hawkins

https://1drv.ms/f/s!AosrL0jbxkTQzDD2yRiRQNBzQEya

Answer 3

You only received STOP CODE when you fail to boot up, shut down or restart unexpectedly, so-called "Blue Screen of Death"(BSOD).

Therefore, if your PC is up and running, this really sounds like a SCAM and nothing related to you. But you still be alert for the malware. Suggested to make a virus scan( just in case).

When you see the STOP CODE and blue screen, the system halt and there is no way to work other than reboot, you look for the STOP CODE which is the "cause of death". Go to Microsoft.com => support to search for the resolution. Don't use other third party forwarded link.

Answer 4

Hello, thanks to contact the Microsoft Community. My name is Israel Torres, I am an Independent Advisor.

A STOP code, often called a bug check or bug check code, is a number that uniquely identifies a specific STOP error (Blue Screen of Death).

Sometimes the safest thing a computer can do when it encounters a problem is to stop everything and restart. When this happens, a STOP code is often displayed

A STOP code can be used to troubleshoot the specific issue that caused the Blue Screen of Death. Most STOP codes are due to problems with a device driver or your computer's RAM, but other codes can imply problems with other hardware or software.

STOP codes are sometimes referred to as STOP error numbers, blue screen error codes, or BCCodes.

I will give you steps to access the Repair Mode to try all repairs to get Windows started, and if not to do the automated Reset or the superior Clean Install after rescuing your files. These steps don't cover possible hardware failure which might become apparent while performing the steps, so please report back as you go:

1. Use whichever method works in this link to access Advanced Startup Options: https://www.tenforums.com/tutorials/2294-boot-a... Easiest may be to restart PC three times to trigger the Startup Options.
2. If none of the other methods work it may be necessary to Create Windows 10 Installation Media on another PC: https://www.microsoft.com/en-us/software-downlo...

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/threads/get-ac...

Choose the boot device as a UEFI device if offered, then on second screen choose Repair Your Computer. If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

3. In the Advanced Troubleshooting options try to System Restore to a point before the problems began, Startup Repair, then if necessary from Startup Settings try to get into Safe Mode with Networking, or lastly Safe Mode.

If Startup Settings aren't available you can force Safe Mode from Command Prompt using the command to unhide F8 Advanced Startup Options here: https://www.digitalcitizen.life/4-ways-boot-saf... . Try Last Known Good Configuration and then Safe Mode with Networking.

4. From Safe Mode w/Networking work through the Windows 10 Install Integrity Checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get donehttp://answers.microsoft.com/en-us/windows/wiki/windows_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00: If it doesn’t fix Windows enough to start it normally, then try a Windows 10 Refresh: https://www.howtogeek.com/265054/how-to-easily-...

Update your drivers from the PC's Support Downloads web page. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

5. If Safe Mode doesn’t work or help stabilize things then return to Advanced Troubleshoot options. Next try Command Prompt to run through Windows 10 Install Integrity Checklist (above link) repair commands including sfc /scannow, DISM, a full Disk Check, or return to Troubleshoot options to Reset Your Windows 10 PC.
6. Better yet do the vastly superior Clean Install Windows 10 following the steps in this link to delete all partitions down to Unallocated Space to get it cleanest: https://answers.microsoft.com/en-us/windows/for...
7. There is a step to Rescue Files from the booted media Command Prompt first: https://answers.microsoft.com/en-us/windows/for...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Answer 5

Hi David,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

It looks like you are hitting BSOD.

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

Please let us know if you need any assistance about posting dump files.