One Drive SSl Error

Question

I can not access the one drive website to access all my photos. I have tried the option of going to internet options and checking the TLS items but that does not work. Can you assist please

Answer 1

Hi RobAvery

Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

You should clear the browser's cache and then try. You can also try following

1. Alternative browser
2. Incognito mode of the browser

To clear Cache, cookies and browsing history for most popular browsers

Edge

Click 3 horizontal dots on top right > Settings > Choose what to clear under Clear browsing data

Chrome

Click 3 vertical dots on top right > More tools > Clear browsing data

Firefox

Click 3 horizontal lines on top right > Options > Privacy & Security > Scroll down and Clear Data under Cookies and Site Data

Scroll down and Clear History under History

Do let me know if you require any further help on this. Will be glad to help you.

Answer 2

Hi,

I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.

You can try the following procedures below:

The first step to troubleshooting is to clear the browser cache/cookies:

For Internet Explorer browser: Press CTRL+SHIFT+DEL simultaneously and click Delete

For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data

For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now

Then, try to open any browser, then log in to https://onedrive.live.com

Please let me know if this helped and works.

Best Regards,

Diego R.