![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 10%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Hi GrancrestEmperor,
seems you need to ask a help from Siluette's support.
Did you try just a launch or launch with file opening?
Runtime Error With Silhouette Studio
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I bought a Silhouette Cameo 3 and went through all the steps of installing the software, Silhouette Studio v4.2.279. Installation successfully completed.
However, whenever I try to launch the software, I get the following runtime error message:
Runtime Error
Press OK to Continue
Press Cancel to Quit
Please Report what caused this error
along with the information below.
Common\Win32\DrawableD2D.cpp: 864
Failure Condition: S_OK ==
D2D().D2DFactory()->CreateWicBitmapRenderTarget(mBmp,
&props, &mRenderTarget)
I have tried restarting my computer, both normally and in safe mode.
I have tried uninstalling and reinstalling the software.
I have tried repairing the installation
I have tried updating my graphics drivers
I have no more Windows Updates to process
All system specs exceed the minimum requirements for the software
Any and all help would be much appreciated!
Windows for home | Windows 10 | Devices and drivers
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