Windows 10 setup error - "There was a problem running preinstall.cmd scripts."

Question

Hello All,

We are in a domain network. We have Windows 10 installed with 1803 (OS Build 17134.590). We are trying to install 1809 in all machines. So far now we have 4 computers that are having this error. (Error code - 0xc19001e2)

We are trying to install 1809 by using this link https://www.microsoft.com/en-us/software-download/windows10 with an administrative account.

We tried below steps to resolve this error.

--> Download ISO and manual install the updates using this link https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/windows-10-manual-upgrade-installation/8cb20cea-4d1c-4c1e-996c-b248493d10e8?tm=1438499976622

--> FIX windows corruption error with DISM and SFC Tools

CMD Command - Dism.exe /Online /Cleanup-Image /Restorehealth

CMD Command - sfc /scannow

--> Ran Windows Update Troubleshooter

Please see attached error message screenshot.

Any help would be appreciated.

Regards,

Answer 1

Found Solution!

We are using Dell Optiplex 3060. Which has a pre-installed operating system (Windows 10) with Dell Digital Library, Dell Encryption Management, and some other Dell apps.

Dell Encryption Management service causing the issue. It doesn't allow to install the script.

For those who are not using any of the Dell services can uninstall Dell Encryption Management service and Dell Digital Library service.

After deleting these apps we are now able to install 1809.

For those who are using Dell services, they have to approach Dell. It's a known issue for them and they are working on it.

Thank you all for your reply!

Answer 2

try to  insist the users  to do the following

type  below  commands one by one  in cmd, then press enter

Sfc.exe /Scannow

Dism.exe /Online /Cleanup-Image /StartComponentCleanup /Resetbase /Defer

cls

Dism.exe /Online /Cleanup-Image /RestoreHealth

restart the windows .

afterwards   start the update  again

Answer 3

I have the same issue.

We have tried all the steps listed above with no solution.

Due to the fact it is affecting multiple machines I am hesitant to rebuild these computers due to time constraints.

Answer 4

Hi NigamR

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Sorry for the inconvenience of having to suggest the re-route, but Technet has a lot of experts there that know the ins and outs of enterprise issues; especially domain configurations for clients. So, they will be better able to diagnose and determine whats causing the problem.

Thanks for your corporation.

Technet forums - Windows Server - Microsoft

https://social.technet.microsoft.com/Forums/win...