Harware Error

Question

My whole computer locked up, every application and it required a hard boot. when I looked I noticed a Hardware Error event had happened. the report is as follows.

Source

Windows

Summary

Hardware error

Date

‎2/‎25/‎2019 1:27 PM

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 190

Parameter 1: 1

Parameter 2: ffff940d84460620

Parameter 3: ffff940d82e2b2c0

Parameter 4: ffff940d80095860

OS version: 10_0_17134

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.17134.2.0.0.768.101

Locale ID: 1033

Any help would be greatly appreciated. I just got a new motherboard and am hoping it is not the cause.

Answer 1

After the update the printer driver I am getting Epson Printer Error Code 0x9d in my Epson printer. Can anyone tell me a valid solution regarding this type of printer error?

Answer 2

Hi Ernest,

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Freezes and lock ups are due to bad hardware or overheating. If you haven't cleared dust from your case recently, do it. Keep the case open and see if the condition improves.

Answer 3

Hi Ernest. I'm Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.

If any steps cannot be performed normally then try them in Safe Mode with Networking or Safe Mode shown here: https://www.digitalcitizen.life/4-ways-boot-saf...

1. Update your drivers from the PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager is NEVER enough.

2. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

3. Test your RAM overnight to stress it with a more reliable bootable test, following these steps which test both the sticks and the slots: http://www.sevenforums.com/tutorials/105647-ram...
4. Test the hard drive with diagnostics: https://www.lifewire.com/free-hard-drive-testin.... Best is Seatools bootable Long Test which works on all models:

http://blog.nowherelan.com/2013/04/04/boot-seat....

https://www.seagate.com/manuals/software/seatoo...

Follow that up with a full Disk Check, from the Command Prompt if necessary: https://www.groovypost.com/howto/check-hard-dri...

5. If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1809 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

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But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Fresh Start that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.