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Battery

Anonymous
2019-03-03T20:10:07+00:00

After turning computer on with charger plugged in the battery icon shows charging animation for 10 seconds then stops. If I unplug charger computer will power down after a few minutes,

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2019-03-03T20:41:40+00:00

    Hi gordongambill

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Please try these options one by one and check after each option.

    1. Troubleshoot Power

    Type troubleshoot in Cortana Search > Click Troubleshoot > Scroll down > Click Power > Run the troubleshooter > Follow on-screen direction.

    1. Restore Default for Power Settings

    Windows Key+I > System > Power & sleep > Click Additional power settings to open Power options > Click Change Plan Settings > Click Restore default settings for this plan

    1. Disable Fast Startup

    Reach to Power options as in previous step > Click Choose what the power buttons do > Click Change settings that are currently unavailable > Scroll down to Shutdown settings and uncheck Turn on fast startup > Click Save changes

    1. Uninstall / Install Battery Driver

    Shut down your computer > Detach power chord > Remove battery (if fixed no need to remove) > Attach power chord > Reboot your computer

    Windows Key+X > Device Manager > Expand Batteries > Right-click Microsoft ACPI-Compliant System > Uninstall > Shutdown the computer > Remove the power chord > Attach your battery > Attach your power chord > Reboot the computer to automatically install the driver

    Do let me know if you have any more question or require further help.

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  2. Anonymous
    2019-03-04T04:43:08+00:00

    Hello gordongambill,

    I'm Independent Advisor and Microsoft MVP, here to help you with your question.

    Please refer following suggestions:

    Run Power troubleshooter from Settings app > Update & security > Troubleshoot. If that doesn't helps, do this:

    1. Press Windows + X, select Device Manager.
    2. Under Batteries, right click on your battery device and select Uninstall. Click OK.
    3. Then click Action > Scan for hardware changes.
    4. Close Device Manager and reboot.

    If the issue still persists, try replacing battery/charger.

    Hope this helps!

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  3. Anonymous
    2019-03-03T20:12:32+00:00

    Hello Gordon,

    My name is Patricia and I am an Independent Advisor. I am here to help you today.

    What are the exact brand and model of the PC ?

    What is the exact version of W10 (winver command) ?

    Execute this tool and give me the result

    http://aka.ms/diag_power10

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