User Profile Reset randomly

Question

Hi 

User profile get reset automatically and the profile settings is deleted so when ever user log in next time it creates a new profile

Note: It is not a temporary profile whenever it get reset, it happen randomly so not sure what is causing the issue. 

please see the below screenshot how new user profiles get created. 

 

This is one of the user, her profile has been reset 2 time as it get reset the extension get change to 000, 000.001 and so on. 

Can anyone please advice on this what would be the cause I tired searching on different sources but couldn't able to find any information your advice will be appreciated. 

Thanks

Younus

Answer 1

Hi Thanks for reply but it didn't work we are sill having similar issues of profile reset by itself and user setting is been disappeared it happens randomly to different user and I am sure nothing has been change and no updates has been gone out, I couldn't found any information on this subject.

Your suggestion are appreciated. 

Kind Regards

Younus

Answer 2

Hi, Younus

My name is Kathleen and I am an Independent Advisor. I would be happy to help you today.

I recommend using SFC

Press the Start key and type the word CMD, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:

•- DISM.exe /Online /Cleanup-image /Scanhealth

•- DISM.exe /Online /Cleanup-image /Restorehealth

•- DISM.exe /online /cleanup-image /startcomponentcleanup

•- sfc /scannow

https://answers.microsoft.com/en-us/windows/for...

Let us know if these steps help you to resolve the issue.