Device Encryption Problem on Windows 10 Pro

Question

I just bought a new HP laptop and Windows 10 Professional on it.  I got Windows 10 Pro because I need device encryption.  I installed Windows 10 Pro as the directions indicated.  Now I am following Microsoft directions to turn on device encryption.  In checking if device encryption is available on my device, I see in system information that for Device Encryption Support is says "Reasons for failed automatic device encryption: Hardware Security Test Interface failed and device is not InsiantGo, WinRe is not configured."  So, I cannot access BitLocker.  What do I need to do to fix this problem?

Answer 1

Thanks for responding.  I just talked to Microsoft and they tell me it is a problem with my HP laptop.  So I am off to call them next.

Answer 2

Hi Nancy

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

I would try repairing the installation then try enabling it:

http://answers.microsoft.com/en-us/insider/wiki...

then try enabling BitLocker Drive Encryption;

https://www.groovypost.com/howto/use-bitlocker-...

Information in the above link is sourced from a trusted Microsoft MVP blog.

Answer 3

Hi Nancy,

BitLocker is not Device Encryption and Device Encryption is not BitLocker, they are very similar but slightly different. What happens when you try to turn on exactly Bitlocker?